Chelsea Garofalo
Gold Coast,QLD
Summary
I am currently seeking Part Time/Casual employment. Looking to grow and challenge myself in new or existing fields of work. I have the ability to work independently, show initiative and work productively within a team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Frank Aesthetics
Oxenford , QLD
01.2024 - Current
- Greeting and assisting patients in a friendly and professional manne
- Answering and directing phone calls to appropriate staff members
- Scheduling and confirming appointments, managing a calendar for multiple staff members.
- Handling mail and packages, distributing them to the correct recipients
- Providing administrative support to staff as needed
- Ensuring a clean and organised reception area
- Creating a positive first impression for patients and guests
- Responding to emails and social media inquiries.
Beauty Therapist
Luxe Waxing Lounge
Goldcoast, QLD
05.2022 - 09.2023
- Scheduled appointments, answered phone enquires, greeted customers and handled payment processes before and after treatments.
- Preformed skin treatments such as Facials, Microdermabrasions & Skin Needling.
- Preformed Brow Waxing, Brow and Lash Tinting, and Brow Laminations.
- Preformed Teeth Whitening, Spray Tans & Facial Waxing
- Provided personalized care to make clients feel comfortable.
- Provided a clean and sanitary work environment to protect customers and staff from infection.
Bartender/Waitress
Boathouse Tavern
Coomera , QLD
03.2021 - 01.2023
- Greeted customers, answered phone enquires, booked functions, allocated customers to seats.
- Poured wine, tap beer spirits & made a range of cocktails
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Confirmed customers ages for alcohol service and discontinued service to intoxicated guests
- Restocked beer and liquor on a regular schedule
- Stocked server & Bar areas with supplies before, during and after shifts
- Filled in at the bottle shop when required
Restaurant All Rounder |Day Shift Supervisor
Sandbar
Surfers Paradise , QLD
12.2020 - 03.2021
- Delivered high level of quality service to each patron
- Trained new employees
- Assigned work tasks, prepared for bookings events, functions & delegated staff
- Handled complaints & issued refunds
- Excellent knowledge of reservations & time management during peak periods
- Made cocktails, smoothies & coffees, poured beers and spirits
- Operated Cash Registers
- Greeted & seated guests
- Stocked server areas with supplies before, during & after shifts
- Informing guests on daily specials, happy hours, live music & upcoming events
- Kept close track of bar tabs, took customer orders & paid off tables
Restaurant All Rounder|Day Shift Supervisor
Gilley's Bar & Grill
Surfers Paradise , QLD
11.2019 - 12.2020
- Host- Welcomed guests with courtesy & a smile offering to bring beverage orders while reviewing menu options
- Answered phone inquiries, scheduled & confirmed reservations
- Monitored patrons to keep alcohol consumption at designated levels.
- Operated cash register and Point of Sale (POS) system for transactions
- Multitasked to provide outstanding service to guest with minimal errors or delays
- Served Food & Beverages
- Poured Spirits, Beer & made basic cocktails
- Assigned tasks to staff and delegated them to sections
- Opening procedures
- Recognised by management for providing exceptional customer service
Cafe All Rounder
Village Deli
Airlie Beach, QLD
01.2017 - 11.2019
- Replenish stock, prepare counter & customer areas ready for service
- Rang up orders on cash register efficiently, processing cash & credit cards
- Wiped down tables & removed dirty plates to provide a clean and welcoming dining environment
- Cleaned & sanitized work areas, utensils & equipment
- Prepared & served hot and cold beverages such as coffee, smoothies, wines and basic cocktails
- Provided excellent service and attention to customers
Retail Assistant
GoGirl
Airlie Beach, QLD
01.2018 - 11.2018
- Managed cash registers
- Engaged with shoppers, providing assistance & information on merchandise & products
- Monitored the floor to identify customers in need of assistance & merchandise in need of replenishment
- Scanned tags, applied discounts, collected payment & offered receipts to process transaction
- Reorganised & replenished stock
- Processed Sales
Waitress
Reef Gateway Hotel
Cannonvale, QLD
01.2017 - 01.2018
- Maintained dining & food service areas in a clean, safe & sanitary manner
- Set tables for functions, events & bookings
- Checked on guests to verify satisfaction with meals & service
- Reset tables between guests, including refilling stock & wiping down all surfaces
- Communicated with seated guests for outstanding customer service
- Delivered Food & Beverages to tables and made sure each guest received correct orders
- Worked with bar staff to obtain alcoholic beverages & refills for customers
- Placed customer orders
Retail Assistant
Platypus Shoes
Hay Street, WA
01.2016 - 01.2017
- Restocked shelves & racks with latest merchandise, changed signage to promote special items
- Engaged positively with each customer, providing professional & polite support for sales & service needs
- Managed cash registers, processed sales and returns
- Welcomed customers, offered to help locate items & suggested merchandise
- Processed sales & refunds
Cashier
Hungry Jacks
Airlie Beach, QLD
06.2014 - 01.2016
- Organised & restocked products
- Greeted customers, recommended specials & answered customer questions
- Multitasked to provide fast & efficient service, keeping drive-through wait times minimal
- Organised food orders on serving trays and packed takeaway orders
- Kept workspace areas clean & well-organized for maximum efficiency
- Took orders, prepared foods & processed payments
- Opening and closing procedures
Education
High School Diploma -
Proserpine State High School
Proserpine11.2016
Skills
Relevant Skills:
- High Attention to Detail
- Extremely Organised
- Strong Verbal Communication
- Fast Learner
- Excellent Time Management
- Work Unsupervised
- Fast & Efficient
- Team Player
- Work Well Under Pressure
- Multitasking
- Five Years Customer Service Experience
- Supervisor Experience
Certification
- Certificate III in Beauty Services
- Diploma of Beauty Therapy
- Responsible Service of Alcohol License
- Certificate III In Hospitality
- Certificate IIII In Hospitality
- RMLV License
- Covid Safe Certificate
References
Gilley's Manager:
Jo Jo Young Ph: 0402216438
Hungry Jacks Manager:
Surinder Singh Ph: 0430924260
Timeline
Receptionist
Frank Aesthetics
01.2024 - Current
Beauty Therapist
Luxe Waxing Lounge
05.2022 - 09.2023
Bartender/Waitress
Boathouse Tavern
03.2021 - 01.2023
Restaurant All Rounder |Day Shift Supervisor
Sandbar
12.2020 - 03.2021
Restaurant All Rounder|Day Shift Supervisor
Gilley's Bar & Grill
11.2019 - 12.2020
Retail Assistant
GoGirl
01.2018 - 11.2018
Cafe All Rounder
Village Deli
01.2017 - 11.2019
Waitress
Reef Gateway Hotel
01.2017 - 01.2018
Retail Assistant
Platypus Shoes
01.2016 - 01.2017
Cashier
Hungry Jacks
06.2014 - 01.2016
High School Diploma -
Proserpine State High School