Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Chelsea Goodliffe

Sorrento,WA

Summary

Detail-oriented Tour Operator and Receptionist, with a passion for sharing the history of my local area with guests. Drives sales through excellent customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deckhand and Tour Guide

Ningaloo Coral Bay Boats
12.2018 - Current
  • Guided groups of up to 30 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Receptionist Administrator

Ningaloo Coral Bay Boats
12.2018 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Retail Assistant

Thingz Gifts
01.2017 - 11.2017
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Certificate in General Education For Adults -

Tafe WA
Joondalup, WA
12.2017

Skills

  • Tourism Management
  • Team Member Collaboration
  • Tourism Development
  • Customer Inquiries
  • Services Promotion
  • Customer Service

Certification

- Responsible Service of Alcohol.

- Barista Certificate.

- Senior First Aid Certificate.

- Bronze Medallion.

Hobbies

  • Freediving.
  • Hiking.
  • Cooking.
  • Spending time with loved ones.

Timeline

Deckhand and Tour Guide

Ningaloo Coral Bay Boats
12.2018 - Current

Receptionist Administrator

Ningaloo Coral Bay Boats
12.2018 - Current

Retail Assistant

Thingz Gifts
01.2017 - 11.2017

Certificate in General Education For Adults -

Tafe WA

Similar Profiles

CREATE PROFILE
Chelsea Goodliffe