Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Chelsea Higgins

Adelaide,SA

Summary

Adapt at elevating customer experiences and exceeding sales targets, I leveraged my strong communication and upselling skills at Reynella Hyundai to significantly enhance client satisfaction.

My proficiency in MS Office and critical problem-solving abilities have consistently streamlined operations, demonstrating a proven track record of success in dynamic team environments.

Overview

7
7
years of professional experience

Work History

Car Care Consultant & Pre-Delivery Coordinator

Reynella Hyundai
Adelaide, SA
04.2023 - Current
  • Sell and promote car care products to new and used car buyers.
  • Meet sales targets, and provide excellent customer service.
  • Handle customer inquiries in person, by phone, and via email.
  • Manage vehicle check-ins, prepare cars for pickup, and schedule services.
  • Build strong relationships with customers and staff.
  • Order accessories, and ensure all paperwork is signed and filed properly.
  • Track sales performance and maintain accurate records.
  • Provide product knowledge, maintenance tips, and warranty support.
  • Collaborate with the sales team to meet dealership goals and KPIs.
  • Address customer issues quickly and ensure satisfaction.

Concierge and Registrations Clerk

CMI TOYOTA
Adelaide, SA
12.2021 - 04.2023
  • Greet and assist customers, providing personalized support.
  • Answer questions about the local area, facilities, and amenities.
  • Maintain good relationships with employees and customers.
  • Create spreadsheets and manage records using Excel.
  • Ensure office equipment is functional, and supplies are stocked.
  • Handle calls and direct them to the right department.
  • Organize files, maintain the front desk, and scan documents.
  • Resolve customer issues to improve satisfaction.
  • Manage customer inquiries in person, by phone, and online.
  • Register cars, organize deals, and ensure all documents are in order.
  • Audit deals for accuracy, and fill out service books with correct pricing.
  • Bring trade-in cars into stock, and close deals.
  • Address customer queries and complaints promptly.

Laundry Worker | Admin Assistant | Dispatch Supervisor

Minda Laundry
Adelaide, 5000
04.2018 - 12.2021
  • Dispatch Supervisor:
  • Directed staff and organized orders.
  • Collaborated with other supervisors, and the production manager.
  • Welcomed visitors, answered calls, and maintained the front desk.
  • Identified and corrected data entry errors to prevent duplication.
  • Updated customer information and delivery dates in the company system.
  • Managed filing, archiving, and document organization.
  • Worked in the factory on machines and packed orders for healthcare and accommodation.
  • Counted, packed, and prepared orders for delivery.
  • Followed order forms, folded, and ironed linen.
  • Worked efficiently in a fast-paced environment.

Education

For Achieving 30% + PPV Growth Year On Year

PAT Diamond Awards
01-2023

Supervisor role at Minda Laundry

Minda Laundry

Certificate II In Hospitality - VET Course -

Wirreanda High School
Morphett Vale, SA

Year 11 -

Wirreanda High School
Morphett Vale, SA
01.2016

Skills

  • Stock prospecting and stocktaking
  • Strong customer service skills
  • Able to work both independently and as part of a team
  • Skilled in upselling strategies
  • Trusted to work autonomously
  • Excellent time management
  • Strong written and verbal communication
  • High attention to detail
  • Ability to multitask effectively
  • Data entry proficiency
  • MS Office
  • Car registration experience
  • Critical thinking and problem-solving
  • Friendly and positive attitude
  • Strong computer skills

Reference

Natalie Myers - Admin Coordinator at Minda Laundry - 0417 857 819

Timeline

Car Care Consultant & Pre-Delivery Coordinator

Reynella Hyundai
04.2023 - Current

Concierge and Registrations Clerk

CMI TOYOTA
12.2021 - 04.2023

Laundry Worker | Admin Assistant | Dispatch Supervisor

Minda Laundry
04.2018 - 12.2021

For Achieving 30% + PPV Growth Year On Year

PAT Diamond Awards

Supervisor role at Minda Laundry

Minda Laundry

Certificate II In Hospitality - VET Course -

Wirreanda High School

Year 11 -

Wirreanda High School

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Chelsea Higgins