Chelsea Kovac
Melbourne,VIC
Summary
Detail-oriented professional with expertise in customer service, administrative support, and data entry. Proven ability to enhance operational efficiency and deliver exceptional client experiences. Experienced in event coordination and known for strong organizational skills that drive successful operations.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Administration Assistant
DMACK Transport
Campbellfield , VIC
07.2025 - Current
- Coordinated office operations to ensure efficient workflow and communication.
- Managed incoming correspondence and directed inquiries to appropriate departments.
- Maintained accurate records and updated files in electronic systems.
- Provided excellent customer service by addressing client inquiries promptly.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Provided general clerical support as required by departmental needs.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Processed invoices and payment requests for accuracy and compliance.
Event Staff
Whichmount Estate
Plumpton , VIC
10.2024 - 05.2025
- Assisted with event setup and breakdown for various functions and gatherings.
- Coordinated with vendors to ensure timely delivery of services and supplies.
- Monitored crowd control to maintain a safe and enjoyable environment.
- Delivered excellent customer service to guests throughout the event duration.
- Supported event managers by executing operational tasks as directed.
- Collaborated with team members to facilitate smooth event operations and transitions.
- Assisted in setting up and breaking down of the event space.
- Provided customer service support to attendees and answered any questions they had about the event.
- Responded quickly and efficiently to any requests from guests or speakers.
- Greeted guests upon arrival and provided them with event information.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Collaborated with other staff members to coordinate activities throughout the day.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Coordinated with vendors to ensure efficient operations during the event.
- Participated in post-event evaluations to discuss successes and areas for improvement.
Gymnastics Coach & Reception
BK Gymnastics
Caroline Springs , VIC
02.2024 - 05.2025
- Designed and implemented gymnastics training programs for various skill levels.
- Instructed athletes on proper techniques and safety protocols during practices.
- Evaluated student performance to provide constructive feedback and support.
- Maintained equipment and ensured a safe training area for all participants.
- Collaborated with parents to discuss athlete progress and address concerns.
- Communicated with parents regarding children's behavior and progress in class.
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Modified instruction depending upon age group and skill level of participants.
- Greeted visitors warmly and directed them to appropriate departments.
- Answered phone calls promptly and routed inquiries to staff members.
- Managed appointment schedules for multiple executives efficiently.
- Maintained organized front desk area and ensured supplies were stocked.
- Processed incoming and outgoing mail with attention to detail.
- Assisted clients with inquiries, providing clear information and support.
- Collaborated with team members to improve reception workflows and processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Education
Diploma of Justice - Diploma of Justice
Swinburne University
Melbourne, Victoria, VIC12-2025
Skills
- Customer service
- Communication skills
- Account reconciliation
- Attendance records preparation
- Administrative support
- Word processing
- Data entry
- Office administration
- Event coordination
- Team collaboration
Certification
CPR and Level 2 First Aid
References
References available upon request.
Timeline
Administration Assistant
DMACK Transport
07.2025 - Current
Event Staff
Whichmount Estate
10.2024 - 05.2025
Gymnastics Coach & Reception
BK Gymnastics
02.2024 - 05.2025
Diploma of Justice - Diploma of Justice
Swinburne University