Chelsea-Leigh Brown
Mill Park,VIC
Summary
I am a open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. I am a responsible retail professional with excellent sales, service and interpersonal skills. I am committed to making every customer feel welcome and assisting with any need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Worker
Salvos Stores
Epping, Victoria
05.2023 - 03.2024
- Greeted customers in a friendly and professional manner.
- Operated cash register to process customer purchases.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Performed inventory control activities such as counting stock items and restocking shelves.
- Verified that all pricing was accurate on products throughout the store.
- Processed returns, exchanges, and gift cards according to company policy.
- Reconciled daily sales receipts with cash drawer totals at end of shift.
- Identified potential shoplifters through observation techniques.
- Handled customer complaints in a timely manner.
- Updated knowledge of current sales and promotions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Waitress Trainee
Roxy Kebabs & Cafe
Mill Park
02.2022 - 04.2022
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Completed assigned tasks within designated timeframes.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Filled condiments and napkin containers during slack periods.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Mill Park Secondary College
Mill Park, VIC02-2022
Online Tertiary Preparation Course -
Latrobe University
Bundoora, VICSkills
- Point of sale systems
- Store maintenance
- Upselling strategies
- Interpersonal Relations
- Goal-oriented mindset
- Promotional knowledge
- Patience and Empathy
- Cash handling proficiency
- Money Handling
- Order Processing
- Customer Service
- Product Promotions
- Sales expertise
- Teamwork and Collaboration
- Returns and exchanges
- Store Opening and Closing
- Customer Engagement
- Problem-Solving
- Conflict Resolution
- Policy and Procedure Adherence
- Cash Handling
- Cash Register Operation
- Stock replenishment
- Phone Etiquette
- Retail Sales
- Interpersonal and written communication
- Customer Needs Assessment
- Retail Store Operations
- Self-Checkout Assistance
- Customer Assistance
- Transaction Processing
- Positive and professional
- Relationship Building
- Time Management
- Goal-Driven
- Organization
- Exceeding Customer Expectations
- Adaptability and Flexibility
- Honest and Dependable
- Adaptability
Certification
- Completed Certificate Of The Salvation Army (2023)
Languages
English
Professional
Affiliations
- Musician who plays guitar, keyboard and does a little bit of singing
- Interest for Fashion and Makeup
Timeline
Retail Sales Worker
Salvos Stores
05.2023 - 03.2024
Waitress Trainee
Roxy Kebabs & Cafe
02.2022 - 04.2022
High School Diploma -
Mill Park Secondary College
Online Tertiary Preparation Course -
Latrobe University
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