Chelsea Moss
Nar Nar Goon,Victoria
Summary
Detail-oriented team player with strong communication skills. A keenness to learn, with a superior work ethic and good teamwork, problem-solving and organizational skills. Driven to learn quickly, with a solid background in the Thoroughbred Racing and Business industries.
Overview
15
15
years of professional experience
Work History
Pre-training
C.Moss Thoroughbreds
01.2020 - Current
- General duties for running a small business including: invoicing and accounts payable/receivable, client contact and updates, general admin duties
- Gained valuable experience in some various avenues of the thoroughbred racing industry.
- Maintained personnel records and updated internal databases to support document management.
- Riding young and experienced racehorses for set work plans in gallops and slow work and schooling
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Driving and strapping horses to Victorian race meetings
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Stable duties and ground work
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Instructing jockeys and other staff in the absence of the trainer
- Liaising with jockeys, stewards, officials and owners on race day
- Travel arrangements for horses and strappers.
Social Media/Marketing Specialist
DISABILTY CONNECT VICTORIA PTY LTD
01.2022 - 01.2024
- Creating and editing digital content for Social Media platforms (Facebook, LinkedIn, Instagram, TikTok) inline with company branding and imagery
- Developing marketing plans and strategies to build engagement and create leads
- Creating and maintaining internal marketing information and communications for corporate and field staff
- Assisting with writing and developing policies for audit purposes and client/staff communications
- Monitoring trends and creating reports and data analysis on various platforms to monitor engagements and company growth
- Writing and promoting job advertisements and position descriptions for social media and career based websites
- Writing and updating content for the website designed for multiple target audiences
- Liaising and interacting with clients living with disabilities and also communicating with client family and carers.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
- Improved organic search rankings by integrating SEO principles into all published content across social media platforms.
- Boosted brand awareness by developing and implementing effective social media marketing strategies.
- Optimized paid ad campaigns for maximum ROI, closely monitoring performance metrics and adjusting as needed.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Collaborated with cross-functional teams to promote brand consistency across all social media channels.
Employment support and staff recruitment/training
THE STABLE HUB/ STABLE STAFF SOLUTIONS
01.2020 - Current
- Daily activities that are involved with running a business including but not limited to; Design and create content for website & interactive app ‘The Stable Hub’
- Create and fulfil commitments for a regular marketing calendar
- Advertise, recruit and screen candidates for various positions in racing
- Design and create social media and promotional material, and including videos and advertising to promote the business name
- Monitor market trends, and developing target strategies
- Build and maintain relationships with employers that provide host facilities to new recruits
- Working closely with candidates and employers to ensure candidates are positioned in a work environment that suits both parties individually, while continuing to offer support during employment
- Completing all aspects of business administration that includes; invoicing, data entry, client liaison, maintaining client updates, maintaining financial records, general admin duties
- Ensuring thoroughbred horses are well cared for, overseeing/booking vet requirements, maintaining dietary needs, working horses on a daily routine to suit each training requirement.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Developed and maintained relationships with key internal stakeholders.
First Medical Responder /Safety Officer
EVENTAID PTY LTD
01.2018 - 01.2021
- Arriving first on scene and providing First Aid to patients in need and responding to any emergencies as instructed and with utmost efficiency.
- Ensuring top quality service to individual clients/patrons, while setting up, maintaining and packing away event posts and over-seeing logistical movements
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Recognized, documented, and advised on removal of hazards.
- Streamlined accident reporting procedures, resulting in more accurate data for analysis and prevention efforts.
- Driving the ambulance and crew cars in all environments
- Working closely within a team or as a single responder if required, complying with all privacy regulations of the MCG and all stakeholders
- Maintaining an exceptional level of customer service and communication
- Upholding a high level of professionalism in high pressure environments.
TRACKRIDER/ STRAPPER
MICK PRICE RACING
01.2012 - 01.2020
- Responsibilities and duties; as listed above for Moody racing
- Travelling to interstate race meetings and caring for horses over extended periods of time included
- Video updates and phots provided to trainer/owners while horses trusted to my care.
Marketing Assistant/ Office Admin Assistant/ Rider
Ciaron Maher Racing
01.2013 - 01.2018
- General marketing duties including: assisting in creating and implementing marketing material for social media, website platforms, analysing SEO outcomes and helping create new optimisations, writing and designing newsletter for client and owner distribution, working to build and develop ‘brand’ awareness
- Assisting with event co-ordination, including marquee events, owner days, bloodstock parades and group-winning celebrations
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for clients by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- General administration duties including but not limited to; preparing, organising and storing information in paper and digital form, dealing with clients on the phone and by email, arranging travel and accommodation for staff and horses, updating records and databases
- Ensuring excellent communication with jockeys, stewards, officials and owners both on race day and to provide updates for the daily condition and race plans for each individual horse
- Supervision of other staff and riders and ensuring compliance with stable procedures and guidelines
- Training staff in OH&S procedures and compliance requirements, and observing track conditions and complying with and understanding OH&S procedures at multiple racetracks while ensuring ground staff and other riders are safe at all times
- Completing general office administration work including but not limited to answering calls, updating owners regarding horses, horse registration, stable returns, race entries and scratchings, completing all ownership paperwork.
TRAINER/WORKPLACE MENTOR FOR STUDENTS UNDERTAKING PRE-APPRENTICESHIPS IN RACING
NMTC PTY LTD (CASUAL)
01.2011 - 01.2013
- Interview, select and accept candidates into the Australian Apprenticeship Access Program for training and pre-employment in the Racing Industry
- Monitor and deliver training mandated by Racing Victoria Limited to enable registration of successful candidates as strappers in Victoria
- Arrange practical placement for students in racing stables at Morphettville, Caulfield and Flemington racecourses
- Monitor and support students and liaise with employers on a daily basis to address workplace issues and ensure positive outcomes for the employer and the apprentice
- Source and recruit suitable staff for a variety of employers and businesses in the racing industry.
Reception and Administration Assistant
Saint Gobain Resin and Fiberglass PTY lTD
01.2010 - 01.2012
- General duties including: preparing, organising and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Greeting visitors at reception, managing diaries, scheduling meetings and booking rooms
- Arranging travel and accommodation
- Arranging post and deliveries
- Taking minutes at meetings, typing up letters and reports, updating
- Ordering office supplies, maintaining office systems
- Liaising with suppliers and contractors, liaising with staff in other departments, e.g
- Finance, HR.
Education
Bachelor of Science - Paramedicine
Monash University
Melbourne, VICSkills
- Personable and well organised with a comprehensive work experience based within the thoroughbred racing, medical and marketing industries
- High level of attention to detail and have an excellent ability to communicate with a large range of stake-holders
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Calm Under Pressure
Additionallicences
- HLTA003 provide CPR and Basic life support
- HLTA007 A0409-337-343
Currentenrollment
Bachelor of Business (Major; Marketing) through Griffiths University
Currentlicences
- Thoroughbred Pre-Training Licence approved by Racing Victoria
- Full Victorian Drivers License
- Current Working With Children Check
- Current National Police Check
Educationandlicences
- Lavalla Catholic College, Traralgon, Victoria, Certificate 3 in administration
- Certificate 3 in Equine studies (Racing Industry)
- Monash University, Bachelor of Paramedicine
Personal Information
Date of Birth: 09/13/85
References
Can be supplied on request.
Timeline
Social Media/Marketing Specialist
DISABILTY CONNECT VICTORIA PTY LTD
01.2022 - 01.2024
Pre-training
C.Moss Thoroughbreds
01.2020 - Current
Employment support and staff recruitment/training
THE STABLE HUB/ STABLE STAFF SOLUTIONS
01.2020 - Current
First Medical Responder /Safety Officer
EVENTAID PTY LTD
01.2018 - 01.2021
Marketing Assistant/ Office Admin Assistant/ Rider
Ciaron Maher Racing
01.2013 - 01.2018
TRACKRIDER/ STRAPPER
MICK PRICE RACING
01.2012 - 01.2020
TRAINER/WORKPLACE MENTOR FOR STUDENTS UNDERTAKING PRE-APPRENTICESHIPS IN RACING
NMTC PTY LTD (CASUAL)
01.2011 - 01.2013
Reception and Administration Assistant
Saint Gobain Resin and Fiberglass PTY lTD
01.2010 - 01.2012
Bachelor of Science - Paramedicine
Monash University
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