Chelsea Richards
Melbourne,VIC
Summary
Passionate University of Melbourne alumna with six years of experience supporting prospective and current university students. Mission-focused, results-driven, and motivated to advance others within the tertiary education sector.
Overview
7
7
years of professional experience
Work History
Student Recruitment Officer
The University of Melbourne
09.2022 - Current
- Coordinated the University of Melbourne Extension Program (UMEP), managing its lifecycle for over 200 high-achieving Year 12 students
- Ensured compliance with Department of Education requirements in admissions processes
- Organized and facilitated in-person and online events using tools such as CVENT and OneCRM
- Designed a RACI chart to optimize program workflows between teams
- Strengthened relationships between stakeholders, including schools, statutory bodies, and university staff
Course Planning Advisor
The University of Melbourne
11.2019 - 10.2022
- Delivered enrolment advice aligned with university policies through various communication channels
- Managed sensitive information and liaised between students and university services
- Advanced proficiency in OneCRM and StudentOne
- Strong research, problem-solving, and communication skills
Student Services Representative
The University of Melbourne
04.2018 - 11.2019
- Led weekly campus tours for prospective students, showcasing the Parkville campus
- Provided support for student inquiries via in-person, phone, and email interactions
- Public speaking and tour management
- Stakeholder collaboration and service delivery
Education
Bachelor of Arts - History
University of Melbourne
02-2018
Diploma in Languages - Italian
University of Melbourne
02-2018
Exchange Semester Abroad -
Humboldt University
Berlin01.2016
Bachelor of Arts - International and Global Studies
RMIT University
01.2014
Victorian Certificate of Education (VCE) -
Padua College
12-2011
Flinders College
01.2007
Skills
- Data analysis and reporting
- CVENT
- OneCRM
- StudentOne
- Process improvement
- Stakeholder management
- Research
- Problem-solving
- Communication
- Public speaking
- Tour management
- Stakeholder collaboration
- Service delivery
References
Available upon request.
Professionalawards
SASS Award – “Better Together”, Highly Commended, 12/01/23, Recognized for excellence in collaboration and relationship-building across teams and stakeholders.
Timeline
Student Recruitment Officer
The University of Melbourne
09.2022 - Current
Course Planning Advisor
The University of Melbourne
11.2019 - 10.2022
Student Services Representative
The University of Melbourne
04.2018 - 11.2019
Bachelor of Arts - History
University of Melbourne
Diploma in Languages - Italian
University of Melbourne
Exchange Semester Abroad -
Humboldt University
Bachelor of Arts - International and Global Studies
RMIT University
Victorian Certificate of Education (VCE) -
Padua College
Flinders College
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