Yusra Naeem
Carlton
Summary
Dynamic and detail-oriented educational advisor and recruitment specialist with extensive experience in higher education administration, student engagement, and organizational development. Proven ability to execute innovative strategies to enhance student enrolment, foster collaboration across teams, and improve processes to achieve organizational goals. Recognized for exceptional leadership, data-driven decision-making, and a commitment to service excellence in diverse cultural environments. Fluent in English, Urdu, Hindi, Punjabi, and Sindhi.
Overview
14
14
years of professional experience
Work History
Student Recruitment Officer
University of Melbourne
04.2023 - Current
- Coordinated and executed recruitment strategies to promote graduate and undergraduate programs domestically and internationally, meeting strategic enrolment targets
- Delivered innovative recruitment campaigns using diverse communication strategies, enhancing enrolment outcomes
- Developed and implemented graduate recruitment activities aligned with divisional strategic goals, including schools outreach programs and University-wide events
- Built and maintained strong relationships with prospective students, academic staff, and external stakeholders, fostering engagement and conversion
- Supported the Recruitment Manager by monitoring recruitment and admissions plans, ensuring alignment with KPIs
- Streamlined student enquiry processes and ensured exceptional service delivery to prospective students
Student Advisor (Course Planning)
Academic Services - University of Melbourne
01.2017 - 03.2023
- Enhanced registration and enrolment efficiency through superior service delivery, complying with University service standards
- Promoted collaboration and information sharing across teams, improving student support systems
- Proactively identified and addressed potential issues, ensuring seamless resolution and clear communication
- Contributed to process improvements through participation in special projects, enhancing team performance and service delivery
Team Leader - Student Acquisition
Melbourne Polytechnic
07.2014 - 06.2017
- Company Overview: formerly NMIT
- Supervised and coached Education and Career Advisors, ensuring high performance and effective service delivery
- Managed staff rosters and operational requirements, ensuring adequate team coverage for enrolment sessions
- Improved data accuracy by coordinating the capture of customer information in CRM systems, enhancing reporting and conversion rates
- Addressed complex cases with professionalism, ensuring satisfactory resolutions
- Formerly NMIT
Education and Careers Advisor
Melbourne Polytechnic
12.2013 - 07.2014
- Delivered high-quality assistance during enrolment sessions, ensuring excellent service delivery
- Maintained organized administrative systems and schedules to streamline operations and ensure data accuracy
- Responded to enquiries across multiple channels, providing accurate and timely information
Events Manager
Camp Australia Pty Ltd.
09.2010 - 12.2013
- Planned and managed events for school-age children, engaging with stakeholders and ensuring adherence to OH&S standards
- Supervised event staff and subcontractors, coordinating responsibilities to meet operational goals
- Conducted risk analyses and prepared event summaries for senior management reporting
Education
Bachelor of Business Administration -
Cambridge International College
01.2013
Diploma of International Business -
Holmesglen Institute
01.2011
Certificate III in International Business -
Holmesglen Institute
01.2009
Skills
- Leadership & Team Building
- Strategic Analysis & Tactical Planning
- Data Analysis & Reporting
- Cultural Diplomacy and Diversity
- Program & Project Management
- Compliance & Process Improvement
- Educational Consulting
- Student Engagement & Support
- Target-driven mindset
- Strong interpersonal skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- STRATA Student Management Software
- Salesforce (OneCRM)
Technical:
Languages
English
Urdu
Hindi
Punjabi
Sindhi
Timeline
Student Recruitment Officer
University of Melbourne
04.2023 - Current
Student Advisor (Course Planning)
Academic Services - University of Melbourne
01.2017 - 03.2023
Team Leader - Student Acquisition
Melbourne Polytechnic
07.2014 - 06.2017
Education and Careers Advisor
Melbourne Polytechnic
12.2013 - 07.2014
Events Manager
Camp Australia Pty Ltd.
09.2010 - 12.2013
Diploma of International Business -
Holmesglen Institute
Certificate III in International Business -
Holmesglen Institute
Bachelor of Business Administration -
Cambridge International College
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