Chelsea Skewes
Newcastle
Summary
Workers’ Compensation Claims Advisor with strong experience managing 0-26 week claims, supporting injured workers, and ensuring compliance with legislation and scheme requirements. Skilled in stakeholder communication, early intervention, and coordinating return-to-work plans. Known for strong attention to detail, problem-solving abilities, and delivering balanced outcomes for workers, employers, and the scheme while maintaining empathy, clear communication and a customer-centric approach.
Overview
8
8
years of professional experience
Work History
Claims Advisor
Suncorp
01.2025 - Current
- Mentored junior advisors on best practices in claims assessment and customer service strategies.
- Trained new employees on company policies, claims management software, and best practices for efficient work performance.
- Experience Providing exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
- Complete weekly CCR's with my Team to Drive performance of the team that delivers results against the business strategy and financial targets
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Constantly Implementing and focusing on a one team mentality
Dental Assistant
Marius Street Family Dental
10.2020 - 01.2022
- My role at Marius Street Family Dental was after school 3-4 days a week before I graduated high school. After graduation, I began to work 4-5 days a week before moving to Newcastle to begin
Front of House Staff Member
Gusto Cafe
08.2017 - 12.2020
- Barista experience, ability to pour and make coffee shots and take customer's orders
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Practicing safety and security measures.
Education
Undergrad - Psychological Science
University of Newcastle
NewcastleHigh School Diploma - undefined
McCarthy Catholic College
12.2021
Skills
- Paid working with children's check (renewal 2027-09-30)
- Strong teamwork and collaboration skills
- Strong customer service
- Problem-solving
- Time management
- Attention to detail
- strong understanding of quality measures
- High level of claims advisor knowledge
Timeline
Claims Advisor
Suncorp
01.2025 - Current
Dental Assistant
Marius Street Family Dental
10.2020 - 01.2022
Front of House Staff Member
Gusto Cafe
08.2017 - 12.2020
High School Diploma - undefined
McCarthy Catholic College
Undergrad - Psychological Science
University of Newcastle