Restoke
Chelsea Wordsworth
BURLEIGH WATERS,QLD
Summary
Dynamic leader with a proven track record at BounceINC, adept in mentoring and strategic planning. Excelled in enhancing customer experience and safety, leading a team of 60 to surpass sales goals. Recognized for outstanding complaint resolution and communication skills, with a notable presence at industry events. Achievements include significant improvements in guest retention and team performance.
Overview
3
3
years of professional experience
Work History
Team Leader
BounceINC
05.2022 - Current
- Managed a busy cafe, reception check-in area, trampoline facility and the smooth running of parties (four parties per hour) where I prioritised guest experience and retention
- Communicated with customers to address complaints, find solutions to problems and welcome guests into facility.
- Led team of 60 people focused on managing and improving customer experience and safety
- Analysed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Spoke at industry events and conferences, sharing ways to improve gust experience
- Exceeded sales goals and produced reports for management.
- Led training sessions on leadership, safety management, complaint handling and customer experience
Education
Bachelor of Psychology (Honours) - Psychology
Bond University
Gold Coast, QLD12-2024
Bachelor of Science - Psychology
Griffith University
Gold Coast, QLD12-2023
Skills
- Mentoring
- Complaint resolution
- Coaching
- Daily workflow improvement
- Team Check-ins
- Strategic planning
- Verbal and written communication
- Team assessment
Accomplishments
- Received a Vice Chancellors Award for Academic Achievement
- Received a First in Class Award
Software
Zonka
Ask Nicely
Waitermate/Officemate
Microsoft Office
Timeline
Team Leader
BounceINC
05.2022 - Current
Bachelor of Psychology (Honours) - Psychology
Bond University
Bachelor of Science - Psychology
Griffith University
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