CHELSEA YIN
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
8
8
years of professional experience
Work History
Support Worker (Placement)
THE WILLOWS PRIVATE NURSING HOME
06.2025 - 07.2025
- Assisted with personal care and daily tasks
- Support dementia clients
- Follow care plans and document care
- Ensure safety and comfort
Store Manager
King Tea
12.2021 - 06.2025
- Managed day-to-day operations, staff training, and customer care.
- Developed leadership and multitasking abilities in a fast-paced environment.
- Built strong interpersonal skills through conflict resolution and service delivery.
Shop Assistant
COMEBUY BUBBLE TEA STORE
06.2019 - 12.2020
- Maintained hygiene, managed customer queries, and processed transactions.
- Demonstrated patience and attentiveness to customer needs.
Waitress
7 VILLAGE NOODLE
09.2017 - 12.2018
Education
Cert IV - Aging Support
Australian College of Community & Health Service
08.2025
Cert III - Individual Support
Australian College of Community & Health Service
03.2025
Diploma - Project Management
Infinite Learning Institute
04.2024
Cert IV - Business
Bayside International College
06.2022
Skills
- Good communication and problem-solving skills
- Strong leadership skills
- Working knowledge of skin care and hair care, body care, fragrance and home categories
- Health and safety awareness
- Retail merchandising strategies
- Retail display setups
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 9 staff members.
Languages
Chinese
Native or Bilingual
English
Native or Bilingual
Malay
Native or Bilingual
Korean
Professional Working
Timeline
Support Worker (Placement)
THE WILLOWS PRIVATE NURSING HOME
06.2025 - 07.2025
Store Manager
King Tea
12.2021 - 06.2025
Shop Assistant
COMEBUY BUBBLE TEA STORE
06.2019 - 12.2020
Waitress
7 VILLAGE NOODLE
09.2017 - 12.2018
Cert III - Individual Support
Australian College of Community & Health Service
Diploma - Project Management
Infinite Learning Institute
Cert IV - Business
Bayside International College
Cert IV - Aging Support
Australian College of Community & Health Service
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD
NISHU PATELNISHU PATEL
Personal Support Worker / Disability Support Worker (Placement) at Tricare PimpamaPersonal Support Worker / Disability Support Worker (Placement) at Tricare Pimpama