Chelsie Mehmet

Peter Alexander Sleepwear -The Just Group - Co Manager/Store Manager of a Flagship store Highpoint (08/2022-present)

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Created a positive work environment by forming strong relationships between team members through consistent recognition of individual achievements.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Controlled shrink results and achieved a stores first Tier 1 result by coaching my team on customer service , awareness and prevention techniques.
• Effectively hired christmas casual and ran inductions with 25 people.
• Ran a team of 41 people including a Co manager , ASM and Stock manager.
• Effectively assists other stores with any queries , being the manager to call on the weekend that the RMs are off.
• Participated in Buddy manager training to help train new or promoted managers to succeed in their position, provided feedback on the training plan.
• Join Post season reviews every three months to discuss with head office how the product is selling and pass on personal and customer feedback.
• Create schedules following our salaries and wage budget. Followed business split of 80% permanent colleagues and 20% casuals.

Peter Alexander Sleepwear-The Just Group - Assistant Store Manger Werribee (01/2021- 08/2022)

• Assisted manager in shrink control
• Worked closely with fellow team members with training and progression conversation.
• Open and closed store.
• Assisted in weekly tasks such as end of week emails, forecasting emails, writing up the day, time sheet approvals.
• Assistant in setting up the team for success by start of day briefing and delegating tasks.
• Completing my Just Future Leaders program, receiving a certificate of completion.

Peter Alexander Sleepwear- The Just Group -Christmas casual / casual employee Werribee (09/2017-01/2021)

• Assisted with sales
• Assisted with store refilling and standards
• Assisted with closing and opening the store
• Cash handling , till work and taking the banking to the bank
• Assisted with multiple stock takes for my store and other stores.
• Assisted with helping out with Lp through theft awareness and customer service.