Chelsie Rose

Key Responsibilities

• Branch Management to comply with all regulatory and IMB policy requirements
• Support Branch Manager to achieve branch sales and business goals
• Provide on the job training to new and experienced staff
• Champion for key policy and procedure updates communicating changes to branch staff on a
  daily basis
• Manage a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
• Develop guidelines for team members, resulting in more consistent messaging and better overall communication with customers
• Understanding of AML/CTF, NCCP requirements, FSRA, Complaint Handling, Fraud Awareness,
  Privacy Act, WHS
• Resolve customer complaints while prioritising customer satisfaction and experience
• Develop strong relationships with key clients, ensuring their needs were met consistently and promptly
• Process personal loans, secured, unsecured, debt consolidation, credit cards and home loans inclusive of purchases and refinances

Key Responsibilities

• Train new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance
• Develop a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages
• Demonstrate leadership skills while overseeing all aspects of daily café operations as Head Barista
• Ensure compliance is maintained with health code regulations by maintaining strict cleaning protocols within the cafe
• Complete store opening and closing procedures and balance tills
• Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations

Key Responsibilities

• Provide a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs
• Clean counters, machines, utensils, and seating areas daily
• Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
• Maintain regular and consistent attendance and punctuality
• Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise
• Assist in inventory management to maintain adequate stock levels and reduce wastage
• Adhere to strict food hygiene regulations, minimizing risk of contamination or illness among customers