Chelsie|Qiuyang Zhang

• Supported children, adolescents, and adults with complex disability, psychosocial, and neurodevelopmental support needs, including ASD, ADHD, intellectual disability, acquired/neurological conditions, and mental health presentations.

• Provided trauma-informed, person-centred support to clients presenting with emotional dysregulation, behavioural escalation, suicidal ideation, self-harm risk, anxiety, depression, and complex trauma backgrounds.

• Supported clients with physical and medical conditions, including seizure management plans, diabetes-related support needs, spina bifida, spinal cord injury, and mobility limitations.

• Assisted clients with daily living routines, personal care, community access, appointments, transport, medication prompts, meal preparation, and capacity-building activities.

• Implemented individualised support plans, behaviour support strategies, safety plans, and allied health recommendations under organisational policies and professional direction.

• Monitored client wellbeing, identified changes in presentation or risk, and escalated concerns to supervisors, support coordinators, guardians, case managers, and relevant professionals.

• Maintained accurate case notes, incident reports, medication records, health documentation, and shift handover notes in line with NDIS and organisational requirements.

• Used calm communication, active listening, boundaries, and de-escalation strategies to support clients during distress, crisis, conflict, or behavioural escalation.

• Supported clients with complex physical, medical, and psychosocial support needs across community and in-home settings.

• Provided care for individuals with spinal cord injuries, high-level paraplegia, spina bifida, and significant mobility limitations, including clients with muscle atrophy and reduced lower limb function.

• Supported clients managing chronic health conditions such as diabetes, including monitoring wellbeing, assisting with routines, and promoting safe daily practices.

• Provided emotional and psychosocial support to clients experiencing anxiety, depression, and adjustment challenges related to long-term health conditions.

• Assisted with personal care, mobility support, transfers, daily routines, and community participation while maintaining dignity and independence.

• Followed individualised care plans and risk management strategies to ensure client safety, comfort, and wellbeing.

• Developed strong skills in person-centred care, adaptability, and supporting clients with complex and high-support needs.

• Identified indicators of acute distress and potential suicide risk, and followed organisational protocols to escalate concerns and support appropriate responses in line with guidelines.

• Provided empathetic and confidential support to individuals experiencing emotional distress through active listening and structured communication guidelines.

• Followed organisational protocols to support conversations involving anxiety, stress, emotional overwhelm, and psychosocial concerns.

• Assisted callers in identifying appropriate support resources and encouraged help-seeking behaviours where appropriate.

• Developed foundational skills in emotional support, communication, and maintaining boundaries when handling sensitive situations.