EUGENE NYAGADO
Liverpool,NSW
Summary
Youth and disability support professional with frontline experience in trauma-informed care across diverse settings. Strong focus on fostering resilience and trust through active listening and collaborative approaches with multidisciplinary teams to enhance individual outcomes.
Overview
5
5
years of professional experience
Work History
Youth Support Worker
Health Care Australia (HCA)
Sydney, NSW
05.2025 - Current
- Delivered trauma-informed, strengths-based support to young people in residential and community settings, addressing complex behaviours, psychosocial challenges and family instability to foster resilience.
- Established safe, consistent therapeutic relationships through active listening, mentoring, co-regulation and clear professional boundaries, enhancing trust and support for young people.
- Implemented individual care and behaviour support strategies, using de-escalation and crisis-intervention techniques to maintain safety and promote emotional regulation.
- Supported education, appointments, recreation, community participation and development of independent living and daily life skills.
- Maintained comprehensive shift notes, incident reports, handovers and risk documentation to ensure compliance with child protection, safeguarding, privacy and mandatory-reporting requirements.
Youth & Disability Support Worker
Sylvanvale
Sydney, NSW
12.2024 - 08.2026
- Delivered integrated youth and disability support across residential, SIL, respite, and community settings for individuals with complex physical, intellectual, behavioural, and psychosocial needs, enhancing their quality of life.
- Implemented individual support plans and PBSs, using proactive behaviour support, trauma-informed practice, redirection and de-escalation to reduce escalation and promote safety.
- Supported personal care, medication, mealtime routines, community access, appointments, recreation and capacity-building while promoting dignity of risk and informed choice.
- Facilitated development of communication, emotional-regulation, social, and independent-living skills, fostering meaningful family and community connections.
- Documented progress notes, incident reports, and risk assessments while coordinating with team leaders, families, and multidisciplinary professionals to ensure comprehensive care.
Disability Support Worker
Flintwood Disability Services
Sydney, NSW
02.2024 - 05.2025
- Provided personal care, ADLs, medication management, meal preparation, mobility support, and manual handling to promote dignity, choice, control, and independence.
- Delivered person-centred support to NDIS participants with intellectual, physical, neurological and psychosocial disabilities across supported accommodation and community settings.
- Executed Positive Behaviour Support Plans and proactive strategies for behaviours of concern, utilizing redirection and de-escalation techniques to enhance participant well-being.
- Facilitated community access, organized appointments, encouraged social participation, and led capacity-building activities aligned with individual goals.
- Maintained accurate progress notes, incident documentation, handovers and health observations in accordance with organisational and NDIS requirements.
Mentor
Australia Mentoring Services
10.2023 - 12.2024
- Guided youth in crisis by providing essential resources and support.
- Collaborated with families to strengthen support networks for young individuals.
- Maintained accurate documentation of youth interactions and progress assessments.
- Assisted youths in developing critical life skills, including problem-solving and decision-making.
- Used calm, positive, and encouraging approach with youth.
- Developed positive relationships with clients by providing encouragement and support.
- Provided emotional support and guidance to youths in difficult situations.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
Disability Support Worker
Afford
Sydney, NSW
11.2022 - 03.2024
- Supported participants with complex support needs through active support and person-centred approaches, enhancing their independence in SIL, respite, and community environments.
- Provided complex personal care and health-related support including dysphagia/mealtime management, PEG-related support, stoma and bowel-care routines.
- Assisted with medication management, health monitoring, and nutritious meal preparation while implementing individual support and behaviour plans to promote overall well-being.
- Used safe manual-handling techniques and mobility equipment including hoists and stand-up lifters to support transfers and reduce risk.
- Collaborated with families, support coordinators, nurses and allied-health professionals and escalated changes in health, behaviour or risk promptly.
Youth Support Worker
Wesley Mission
Sydney, NSW
01.2022 - 04.2023
- Supported young people with emotional dysregulation, trauma, mental-health concerns and behaviours of concern through relationship-based practice and effective de-escalation techniques.
- Conducted risk assessments and implemented safety plans while responding to incidents, disclosures and safeguarding concerns to ensure well-being of young people.
- Provided therapeutic, trauma-informed support to vulnerable young people in residential and community-based youth services.
- Promoted safety, resilience, education engagement, independent living skills and positive community connections through structured routines and goal-focused support.
- Maintained accurate case notes, incident reports and handovers, collaborating with families, caseworkers and external services to provide comprehensive support.
Disability Support Worker
Royal Rehab
Sydney, NSW
05.2022 - 07.2024
- Provide person-centred support to people with acquired brain injury, spinal cord injury, neurological conditions and other complex disabilities in rehabilitation, home and community settings.
- Supported complex care needs including personal care, continence and bowel-care routines, stoma care, diabetes support, dysphagia/mealtime management, and medication assistance.
- Implemented individual support and Positive Behaviour Support strategies for behaviours of concern and emotional dysregulation, enhancing participant stability through proactive engagement and de-escalation.
- Collaborated with nurses, allied-health professionals, families, and support teams to maintain continuity of care and ensure safety, positively impacting participant outcomes.
- Supported rehabilitation goals, appointments, therapy participation, and community access while accurately documenting progress, incidents, health changes, and risks to ensure effective care delivery.
- Perform safe transfers and mobility support using hoists, stand-up lifters, wheelchairs and other assistive equipment while applying manual-handling and WHS procedures.
Education
Diploma - Community Services
Certificate IV - Disability Support
Certificate IV - Ageing Support
Certificate III - Individual Support / Ageing
First Aid & CPR -
Mental Health First Aid -
Skills
- Trauma-informed & therapeutic youth support
- Crisis intervention, de-escalation & emotional regulation
- Positive Behaviour Support Plans (PBS) & behaviours of concern
- Risk assessment, incident management & professional boundaries
- Child protection, safeguarding & mandatory reporting
- Person-centred NDIS support, SIL & active support
- Complex care: PEG, stoma, bowel care, diabetes & dysphagia
- Medication assistance & health monitoring
- Manual handling, hoists, stand-up lifters & mobility support
- ADLs, personal care, mealtime support & capacity building
- Progress notes, case notes, handover & multidisciplinary teamwork
- Collaborative approach with families and multidisciplinary teams
- Community engagement
- Multidisciplinary collaboration
- Capacity building
- Mentoring, life-skills development & community engagement
- De-escalation techniques
- Flexible for rotating rosters, weekends and active/overnight shifts
- Empathetic, respectful and culturally responsive
- Clear verbal and written communication
- Strong professional boundaries and duty-of-care awareness
- Active listening
- Relationship building
- Problem solving
- Mentoring and coaching
- Youth supervision
- Conflict de-escalation
- Youth supervision
- Conflict de-escalation
Personal Information
- Title: YOUTH SUPPORT WORKER | DISABILITY SUPPORT WORKER
- Driving License: Full Australian Driver Licence
TRAINING, COMPLIANCE & CHECKS
- NDIS Worker Screening Check / NDIS Worker Orientation Module
- National Police Check
- Manual Handling & Work Health and Safety
- NDIS Quality, Safety and You
- NDIS Supporting Safe and Enjoyable Meals
- Nutrition for People Living with Disability
- Transporting Clients & Community Access
- Therapeutic support
- Working With Children Check (WWCC)
- Medication Assistance / Medication Administration
- Positive Behaviour Support / Managing Behaviours of Concern
- NDIS Supporting Effective Communication
- Infection Control
- Fire Safety and Emergency Response
- Safe Waste Management
- Trauma informed care
DOCUMENTATION & SYSTEMS
- Progress notes
- Case notes
- Incident reports
- Behaviour and observation documentation
- Risk assessments
- Medication charts
- Shift handovers
- Care-plan implementation
- Electronic client management systems
- Microsoft Office
PARTICIPANT / CLIENT SUPPORT EXPERIENCE
- YOUTH WORK: Trauma-informed care
- Therapeutic residential support
- Child protection & safeguarding
- Mandatory reporting
- Crisis intervention & de-escalation
- Emotional regulation & co-regulation
- Youth mentoring & relationship-based practice
- Positive Behaviour Support
- Behaviours of concern
- Risk assessment & safety planning
- Professional boundaries
- Life-skills development
- Education and employment engagement
- Family and stakeholder collaboration
- Community participation
- Case notes, incident reports & shift handovers
- DISABILITY SUPPORT: Acquired brain injury
- Spinal cord injury
- Intellectual disability
- Autism spectrum disorder
- ADHD
- Psychosocial disability
- Schizophrenia
- Anxiety and depression
- Emotional dysregulation
- Diabetes
- Dementia
- Parkinson's disease
- Huntington's disease
- Dysphagia
- Stoma-care needs
- Complex bowel care
- PEG-related support
- Medication assistance
- Manual handling
- Hoists and mobility support
- SIL, active support & capacity building
Timeline
Youth Support Worker
Health Care Australia (HCA)
05.2025 - Current
Youth & Disability Support Worker
Sylvanvale
12.2024 - 08.2026
Disability Support Worker
Flintwood Disability Services
02.2024 - 05.2025
Mentor
Australia Mentoring Services
10.2023 - 12.2024
Disability Support Worker
Afford
11.2022 - 03.2024
Disability Support Worker
Royal Rehab
05.2022 - 07.2024
Youth Support Worker
Wesley Mission
01.2022 - 04.2023