Detail-focused hospitality professional with 10 years of customer service and team leadership experience. Committed to excellence and seeking to make a positive impact on a dynamic hospitality team. Skilled in engaging customers, creating a welcoming atmosphere, mixology, and efficient service to ensure high customer satisfaction. Proven track record of maintaining cleanliness and organization for a positive and smooth-running bar environment.
Hi, I’m
Chen Nattawut Puraduk
Sydney,Australia
Summary
Overview
10
years of professional experience
Work History
HMS Mgmt Pty Ltd, Sanctuary Hotel
Bar Attendant - Bartender
11.2021 - Current
Job overview
- Demonstrated extensive knowledge of cocktail recipes and mixology techniques to create innovative and popular beverages.
- Managed inventory and restocked supplies to ensure efficiency during peak hours while minimizing waste.
- Managed cash transactions accurately, processing payments and maintaining a balanced cash drawer.
- Provided exceptional customer service in a fast-paced bar environment, ensuring guest satisfaction and repeat business.
Bacth Espresso
Cafe All Rounder
02.2022 - 02.2023
Job overview
- Provided exceptional customer service in a fast-paced café environment, ensuring a welcoming atmosphere for all guests.
- Handled cash transactions and operated the cash register accurately, ensuring proper end-of-day reconciliation.
- Assisted in the preparation and serving of food and beverages, maintaining high standards of quality and presentation.
- Maintained cleanliness and organization of the café area, adhering to health and safety regulations.
Fullmoon Cafe and Restaurant
Restaurant General Manager
04.2019 - 08.2022
Job overview
- Resolved employee conflicts including scheduling issues incompatibility.
- Ensured customers are happy and satisfied.
- Checked inventory and order new supplies as needed.
- Conducted daily and weekly safety inspections of food.
- Maintained compliance with health and safety regulations, achieving top scores in annual inspections.
- Oversaw daily restaurant operations ensuring high standards of food quality and customer service.
- Managed a team of servers and kitchen staff, providing training and performance evaluations.
Stir Crazy Thai
In-Charge FOH
05.2015 - 03.2019
Job overview
- Responsible for opening and closing the cash register.
- Developed training materials and conducted workshops for staff development.
- Managed daily operations of a high-volume restaurant, ensuring excellent customer service and food quality.
Education
Chiangmai University
Bachelor of Political Science
03.2014
University Overview
Apax Institute of Education SydneySydney, NSW
Certificate II of Leadership Management
07.2019
University Overview
Central CollageSydney, NSW
Certificate III of Travel and Tourism
03.2017
University Overview
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- RSA Certificate
- Cleanliness and hygiene
- Alcohol awareness
- Customer service
- Bar equipment operation
Languages
English (Advance)
Thai (Native)
Timeline
Cafe All Rounder
Bacth Espresso
02.2022 - 02.2023
Bar Attendant - Bartender
HMS Mgmt Pty Ltd, Sanctuary Hotel
11.2021 - Current
Restaurant General Manager
Fullmoon Cafe and Restaurant
04.2019 - 08.2022
In-Charge FOH
Stir Crazy Thai
05.2015 - 03.2019
Apax Institute of Education Sydney
Certificate II of Leadership Management
Central Collage
Certificate III of Travel and Tourism
Chiangmai University
Bachelor of Political Science
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