ChenChen Chang

An innate strong sense of empathy and superior English ability, possessing the ability to clearly perceive, understand, experience and respond to other people's emotional states and thoughts as well as the ability to put themselves in others' shoes, to clearly recognize each person's experience, to better understand customers and build stronger relationships with customers

Superior English, skilled use of verbal and non-verbal communication, at the same time being able to effectively and skillfully communicate clearly with a wide variety of people and help them answer questions based on different cultures, ages, genders, literacy or disabilities, clearly recognize their current difficulties through communication, and be able to effectively defend their clients Conflict can be easily resolved through effective listening and communication

Active Listening, on the basis of communication fully focus on listening to the customer's details, even if the other party's attitude is very aggressive, I can calmly cope with it, and at the same time, I can ask the right questions on this basis
And use techniques such as reporting and summarizing to build trust with customers

Culture Competency, Ability to work effectively with clients from diverse backgrounds and highly respect and respond to each other's cultural beliefs and customs, on the basis of examining their own cultural background and identity

Professional Patience, Effectively deal with complex cases patiently and carefully, have a more intuitive understanding of clients' situations, and avoid hasty decisions and frustration that can lead to costly mistakes and bad results