Chencho Pem
Perth,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Outcast Pub
Mendrel Lhamo
12.2017 - 06.2019
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Masters Of Communication -
Murdoch University
WA, Australia UG Degree In Journalism, English And Psychology -
Jain University
Bangalore, India 07.2022
Skills
- Facility Maintenance
- Health and safety compliance
- Inventory Management
- Customer Relations
- Rule Enforcement
- Responsible Alcohol Service
- Event Coordination
- Service-oriented mindset
- Customer Relationship Building
- Issue Resolution
- Inventory Control
- Supply Ordering
- Menu Updating
- Verbal and written communication
- Outgoing Personality
- Shift Scheduling
References
Tenzin Wangmo
0420565223
tennzaynn@gmail.com
Timeline
Outcast Pub
Mendrel Lhamo
12.2017 - 06.2019
Masters Of Communication -
Murdoch University
UG Degree In Journalism, English And Psychology -
Jain University
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