Chenguang Zhang
Sydney,NSW
Summary
Sales and Customer Service Specialist with more than two years of experience in retail, e-commerce, and international trade. Skilled in assisting with building and maintaining customer relationships, and supporting end-to-end export processes. Gained practical experience in supporting sales activities, enhancing customer satisfaction, and managing cross-border logistics. Native in Chinese and fluent in English, able to serve diverse customers, and meet performance goals.
Overview
3
3
years of professional experience
Work History
Restaurant Worker
Jiangnan Gallery
Sydney, NSW
08.2023 - 01.2024
- Supported daily operations by coordinating with team members to ensure smooth service delivery, demonstrating strong teamwork, and adaptability.
- Greeted customers and provided friendly customer service.
- Trained new team members on menu items, operating procedures, and company policies.
Sales Assistant
Fortune Sun Electronic Fuzhou Co, Ltd.
Fuzhou, Fujian
11.2020 - 03.2023
- Assisted with sales and after-sales services, answering customer inquiries, resolving issues, and ensuring timely feedback.
- Gained experience in Amazon e-commerce operations, including product listing, order handling, and basic store management.
- Supported export and cross-border logistics processes, coordinating with suppliers and logistics partners to ensure accurate order fulfillment.
- Built and maintained customer relationships, helping to drive sales performance, and improve satisfaction levels.
Education
Master of Commerce - Finance
University of Sydney
Sydney, NSW01-2026
Bachelor of Business - Accounting
University of Technology Sydney
Sydney, NSW12-2023
Skills
- Customer relationship management
- Export and cross-border logistics
- Multilingual: English and Mandarin
- Problem-solving and adaptability
- Retail and Amazon operations
- Strong communication and teamwork abilities
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- 2023 award for excellence in accounting and business analytics
Timeline
Restaurant Worker
Jiangnan Gallery
08.2023 - 01.2024
Sales Assistant
Fortune Sun Electronic Fuzhou Co, Ltd.
11.2020 - 03.2023
Master of Commerce - Finance
University of Sydney
Bachelor of Business - Accounting
University of Technology Sydney
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