Chengyi Zhang

• Promoted from Sales Assistant to Lead Technician and eventually Store Manager through consistent high performance, leadership, and product mastery.
• Supervised daily store operations to enhance workflow efficiency and improve customer satisfaction.
• Led and motivated daily retail team operations, fostering a collaborative, supportive, and high-performance store environment.

Trained and mentored team members on customer service standards and operational procedures to elevate service quality.

Delivered high-level customer service across pre-sale advice, tailored product recommendations, and post-sale support, maintaining strong customer trust and repeat business.

Managed inventory levels and performed regular stock assessments to ensure optimal product availability.

Managed stock intake, inventory auditing, product replenishment, and efficient delivery processing to minimize loss and ensure high stock accuracy.

Maintained high visual merchandising standards on the sales floor to enhance the customer shopping experience and drive impulse sales.

Communicated effectively with a diverse range of customers, translating complex tech features into easy-to-understand solutions.

Diagnosed and repaired technical hardware/software issues while continuously learning and adapting to new smart devices, tech accessories, and consumer gadgets.

Technical Expertise & Product Mastery:

Provided personalized customer service through active listening and problem-solving. Active listening, problem-solving, conflict resolution, personalized selling.