Cheong Pang Lau
Mount Gravatt,QLD
Summary
Adept at leveraging skills in pattern recognition and customer consultation, I enhanced communication and efficiency at Tom Lee Music Hong Kong, achieving significant cost savings. My background in quality assurance from internship in bachelor degree and customer service job, underpinned by strong technical understanding and complaint resolution abilities, has consistently fostered excellence and client loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Assurance and New Product Developing placement position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Part-time Sales
Tome Lee Music Hong Kong
07.2022 - 06.2023
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients throughout enhanced communication.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Negotiated with vendors for software tools and services, achieving cost savings and operations without compromising on quality.
Quality Assurance Assistant
SGS Hong Kong Limited
05.2021 - 08.2021
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Evaluated returned products for safety, functionality, and other issues.
- Participated in ongoing professional development opportunities, staying up-to-date on changes within the field of quality assurance to better serve company objectives.
- Aided in the creation of comprehensive training materials for department members on best practices in quality assurance, fostering a culture of excellence within the team.
Customer Service Assistant
Dream Cruise Genting Cruise Lines
01.2019 - 02.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
Master of Science - Food Sciences And Technology
University of Queensland
Brisbane, QLD06.2025
Bachelor of Science - Chemistry
City University of Hong Kong
Hong Kong06.2023
Skills
Pattern Recognition
Machine Learning
Predictive Analytics
Customer Focus
Technical understanding
Customer Consultation
Complaint Handling
Complaint resolution
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Elementary
Timeline
Part-time Sales
Tome Lee Music Hong Kong
07.2022 - 06.2023
Quality Assurance Assistant
SGS Hong Kong Limited
05.2021 - 08.2021
Customer Service Assistant
Dream Cruise Genting Cruise Lines
01.2019 - 02.2021
Master of Science - Food Sciences And Technology
University of Queensland
Bachelor of Science - Chemistry
City University of Hong Kong
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