Cherie Organ
Sarina,QLD
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Busy Bee Takeaway, through effective dispute resolution and empathy. Excelled in retail materials management and service standard compliance, achieving significant improvements in team collaboration and process efficiency. Demonstrated exceptional money handling abilities and recordkeeping strengths, contributing to a safer and more organized work environment.
Overview
5
5
years of professional experience
Work History
Customer Service /pie Van
Busy Bee and Good Day Cafe
09.2023 - Current
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Participated in training sessions focused on product knowledge and communication strategies to enhance service quality.
- Collaborated with team members in streamlining processes for better customer experience.
- Coordinated efforts between departments to address complex customer issues efficiently.
Cashier
Sarina Pie Shop
06.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Busy Bee Takeaway
10.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Console Operator
Caltex Service Station
10.2019 - 10.2020
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
Education
Certificate III - Teacher Aide Education
TAFE Queensland
Acacia Ridge, QLDSkills
Retail materials management
Service standard compliance
Money handling abilities
Recordkeeping strengths
Timeline
Customer Service /pie Van
Busy Bee and Good Day Cafe
09.2023 - Current
Cashier
Sarina Pie Shop
06.2022 - 09.2022
Customer Service Representative
Busy Bee Takeaway
10.2020 - 09.2022
Console Operator
Caltex Service Station
10.2019 - 10.2020
Certificate III - Teacher Aide Education
TAFE Queensland
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