Cherise Lai
Punchbowl,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Mi Territory
05.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Identified upselling opportunities, contributing to increase in average transaction value.
Staff Member
KOKO Amusement / City Heroes Pool And Billiards
09.2021 - 02.2024
- Received and submitted cash, credit and check payments.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Fixing Archie Machines and refill toys for machines.
- Managing Stock and organize the stock area.
- Ordering stock for venue and communicating with customers to make sure all toys and plushies will be popular.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Sales Representative
Huawei Experience Store
12.2022 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Waitress
Izu Hotpot
03.2021 - 07.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Art Teacher
Ink Whale Art
05.2020 - 02.2021
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Taught classes on painting, collage, and color theory.
- Documented student work in order to exhibit and celebrate learning process of each child.
- Guided students to develop and hone creative processes and problem-solving skills.
- Set reasonable performance and learning goals for students to strive for and achieve.
Education
Year 11 - Visual And Performing Arts
Sydney Distance Education High School
Woolloomooloo, NSWSkills
- Sales Expertise
- Staff Training
- Problem-Solving Strengths
- Market Research
- Product Promotion
- Online Chat
- Customer Relations
- Buyer Seller Agreements
- Consulting with Customers
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Japanese
Elementary
Korean
Elementary
Timeline
Sales Assistant
Mi Territory
05.2024 - Current
Sales Representative
Huawei Experience Store
12.2022 - 05.2023
Staff Member
KOKO Amusement / City Heroes Pool And Billiards
09.2021 - 02.2024
Waitress
Izu Hotpot
03.2021 - 07.2021
Art Teacher
Ink Whale Art
05.2020 - 02.2021
Year 11 - Visual And Performing Arts
Sydney Distance Education High School
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