Cheryl Bowden

Organised and reliable professional with over 20 years of experience in management and administration within healthcare. Recognised for strong leadership, work ethic, and accuracy in handling high-volume workloads. Adaptable in fast-paced environments, capable of managing multiple priorities while maintaining composure. Committed to delivering quality services through accurate information and prompt resolution of concerns for internal teams, colleagues, clients, and patients.

• Milena Robic-Burke, Administration Coordinator, GCUH Perioperative Department, milena.robicburke@health.qld.gov.au, 0436656663
• Shona Faustino, Project Officer - Local Business Readiness Project, IWFM Electronic Rostering Implementation HMR, shona.faustino@health.qld.gov.au, 0421519342

• Management, I have the ability to lead a team in all areas including recruitment, training, orientation, setting realistic work goals, rostering, fostering team spirit, performance reviews and managing in line with quality human resource management practices.
• Extensive experience across a range of administrative functions spanning secretariat functions for meetings, file management (electronic and hard copy), reception, monitoring and actioning emails, calendar management, maintenance of patient medical records, equally well-versed in appointment setting/scheduling for patients and internal staff members, computerised medical billing, invoicing, accounts receivable, accounts payable and reconciliations, supply purchasing, recruitment and onboarding, rostering, booking travel and payroll.
• Strong attention to detail, with relevant experience in managing data, information, correspondence, and other medical and/or administrative records; coupled with a sound understanding of policies and regulations relating to patient privacy.
• Well-developed problem-solving abilities; can seamlessly deal with and resolve day to day operational challenges, applying tact and diplomacy; able to address problems of diverse scopes using independent judgement.
• Advanced time management and organisational skills; with the capacity to prioritise, act quickly, and use flexibility to manage daily routines and shifting responsibilities; highly resilient with good stress management abilities.
• Well-developed interpersonal and communications skills in verbal and written formats; can build strong relationships with a diverse range of healthcare professionals, colleagues, customers and patients across all backgrounds; able to prepare clear and well-structured documents, correspondence and reports.
• Acknowledged for a track record of dependability; focused on achieving high standards; able to exercise discretion and confidentiality in managing sensitive information of customers/patients and the business.
• Computer skills; myHR, HBCIS, ieMR, Provation, CTM, MS Office Suite (Word, Excel spreadsheeting, Microsoft Teams, Office 365, PowerPoint), S4HANA, Telstra Integrated messaging, Accounting Software (MYOB, Xero) and QHrefer.