Cheryl Hughes
Fisher
Summary
Ambitious and self-motivated individual with a strong focus on customer service and meticulous attention to detail. Thrives in team environments and excels in high-pressure situations, allowing for the expression of creativity. Seeks new challenges to contribute to the success of the organization. Currently holds the position of fundraising officer for the HMAS Canberra cadet unit. Eager to expand skill set and continuously learn, excited for opportunity to grow and develop further.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Officer / Operations Specialist
Veolia Environmental Services
12.2022 - Current
- Data Entry Microsoft Office and Google
- Customer service
- Engaging with ACT Government departments and various NFP and NGOOrganisations
- Dec 2022 - Present (2 years)
- Waste diversion
- Scheduling drivers and runsheets
Bridal Stylist and Assistant Manager
Annabel's Bridal Studio
11.2016 - 12.2022
- Scheduling Appointments
- Assisting brides to be to find their dream gown
- Answering Phones
- Processing Contracts and Payments
- Training and directing a team
- Liaising with designers for orders & upcoming collections
- Opening and closing business
- Nov 2016 - Dec 2022 (6 years 2 months)
Food and Beverage Attendant
L'Orange Patisserie
10.2017 - 07.2018
- Food preparation and food service
- Checking and maintaining of stock
- Service of both hot and cold beverages
- Ability to work on a coffee machine
- Schedule upcoming orders
- Oct 2017 - Jul 2018 (10 months)
Food & Beverage Attendant
L’Orange Patisserie
10.2017 - 07.2018
- Food preparation and food service
- Checking and maintaining of stock
- Service of both hot and cold beverages
- Ability to work on a coffee machine
- Schedule upcoming orders
- EFTPOS & Cash Handling
- Oct 2017 - Jul 2018 (10 months)
Stylist
Roji
02.2016 - 05.2016
- Hair styling, washing and blow drying
- Educating clients of which products are best met their requirements
- Scheduling appointments and answering of phones
- Feb 2016 - May 2016 (4 months)
Bartender
The Ex-Serviceman’s Club
12.2013 - 08.2015
- Food & Alcohol Service
- Memorising menus
- Clearing tables
- Dec 2013 - Aug 2015 (1 year 9 months)
Beauty Therapist
C &C Nail Spa and Beauty
08.2014 - 12.2014
- Manicures & Pedicures
- Waxing
- Tanning
- Scheduling of appointments
- Stock management
- Aug 2014 - Dec 2014 (5 months)
Waitress
Il Corso
02.2012 - 05.2013
- Food & Alcohol Service
- Memorising menus
- Clearing tables
- Cash Handling
- Feb 2012 - May 2013 (1 year 4 months)
Bartender
The Gemini Functions Centre
10.2011 - 04.2013
- Food and alcohol service at events such as weddings, engagement parties and other booked functions.
- Memorising menus and highlighting specials as well as certain dietary needs.
- Clearing tables and preparing dishes and glassware for dishwasher.
- Oct 2011 - Apr 2013 (1 year 7 months)
Factory Hand
Pervect Produce
07.2011 - 07.2012
- Seasonal work within a fresh produce packing facility for both domestic and export.
- My duties ranged from sorting and pack produce. Loading and unloading trucks with either a pallet jack or forklift. Cleaning down machinery and floor.
- Jul 2011 - Jul 2012 (1 year 1 month)
Pet Groomer
Hydrodog Mobile Dog Wash
01.2008 - 06.2011
- Family business which involved washing and grooming dog of all sizes.
- I have experience in clipping fur and trimming nails. Working on deadlines to travel from one place to the next. Scheduling clients for next appointments and following up potential leads. Stock management and tool maintenance scheduling.
- Jan 2008 - Jun 2011 (3 years 6 months)
Rider and Strapper
Denhue Show Horses
11.2006 - 06.2011
- Feeding and maintaining feed levels for horses
- Breaking in and trading horses for clients
- Showing horses at a national level.
- Building and maintaining rapport with clients and their horses
- Nov 2006 - Jun 2011 (4 years 8 months)
Customer Service Call Centre Representative
Salmat
01.2011 - 04.2011
- Developed an insight towards a different kind of customer service.
- Gaining confidence and polite phone etiquette. Learning how to deescalate upset customers and come to a resolution.
- Jan 2011 - Apr 2011 (4 months)
Food and Beverage Attendant
The Feed Bin (foodvan)
04.2008 - 06.2010
- Family business which involved catering at sporting events, agriculture shows and other booked events. Food preparation and service of food and beverages. EFTPOS and cash handling.
- Apr 2008 - Jun 2010 (2 years 3 months)
Education
Certificate III - Beauty Therapy
TAFE NSW Riverina Institute
01.2014
Certificate III - Hairdressing
TAFE NSW Riverina Institute
01.2014
Certificate III - Media
TAFE NSW Riverina Institute
01.2010
Skills
- A positive "can do" attitude with a strong work ethic
- Experience in office administration and record keeping
- Strong organisational and coordination skills, with the ability to multitask effectively
- Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders and team members
- Work independently on tasks, including manage different priorities, to meet team and individual outcomes
- Understanding and demonstrated awareness of work health and safety issues, policies and procedures
- Experience with CRM databases, Google Workstation, Xero, Office 365, MYOB
- Ability to apply critical thinking to solve problems and provide accurate information
- Complete financial administrative tasks such as seeking approval for invoice payments, purchase orders and end of month summaries
- Maintain a high level of customer service in a variety of environments
Certification
- ACT Volunteer WWC Check Issued by ACT Government Valid until 16-04-2027
- ACT Drivers Licence Valid 08-05-2028
- First Aid Certificate - now expired will be renewing 2025
- Evidence of Full Covid-19 Vaccination Plus Booster
- Current Police Check
Hobbies
Restoration of old cars, including working on both interior and engine components
Sewing and design of fashion pieces from hair to clothing
Baking a variety of sweet and savoury
Photography of nature and animals
Timeline
Customer Service Officer / Operations Specialist
Veolia Environmental Services
12.2022 - Current
Food and Beverage Attendant
L'Orange Patisserie
10.2017 - 07.2018
Food & Beverage Attendant
L’Orange Patisserie
10.2017 - 07.2018
Bridal Stylist and Assistant Manager
Annabel's Bridal Studio
11.2016 - 12.2022
Stylist
Roji
02.2016 - 05.2016
Beauty Therapist
C &C Nail Spa and Beauty
08.2014 - 12.2014
Bartender
The Ex-Serviceman’s Club
12.2013 - 08.2015
Waitress
Il Corso
02.2012 - 05.2013
Bartender
The Gemini Functions Centre
10.2011 - 04.2013
Factory Hand
Pervect Produce
07.2011 - 07.2012
Customer Service Call Centre Representative
Salmat
01.2011 - 04.2011
Food and Beverage Attendant
The Feed Bin (foodvan)
04.2008 - 06.2010
Pet Groomer
Hydrodog Mobile Dog Wash
01.2008 - 06.2011
Rider and Strapper
Denhue Show Horses
11.2006 - 06.2011
Certificate III - Beauty Therapy
TAFE NSW Riverina Institute
Certificate III - Media
TAFE NSW Riverina Institute
Certificate III - Hairdressing
TAFE NSW Riverina Institute
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