Cheryl Searchfield
EAST TOOWOOMBA
Summary
Dynamic professional with a proven track record at The Other Bird, enhancing customer satisfaction and leading teams to excellence. Adept at staff supervision and training. Achieved significant repeat business through exceptional service and problem-solving abilities. Expert in POS systems and staff motivation, ensuring seamless service delivery and operational efficiency.
Overview
37
37
years of professional experience
Work History
Front of House Supervisor
The Other Bird
East Toowoomba Queensland
08.2021 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
Server/Cleaner
Picnic Point Cafe
Rangeville Toowoomba Queensland
02.2018 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
School Crossing Guard
Main Roads Department
East Toowoomba Queensland
04.2006 - 08.2008
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
Shop Assistant
Westridge Convenience Store
Toowoomba, QLD
01.1988 - 05.1997
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted in training new hires on store procedures, policies, and product knowledge.
Education
Harristown State School
Toowoomba, QLDSkills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Staff motivation
- Staff supervision
- Employee scheduling
- Hiring
- Restaurant operations
- Reservation management
- Table management
- Point of sale systems
- Training and mentoring
Timeline
Front of House Supervisor
The Other Bird
08.2021 - Current
Server/Cleaner
Picnic Point Cafe
02.2018 - 09.2021
School Crossing Guard
Main Roads Department
04.2006 - 08.2008
Shop Assistant
Westridge Convenience Store
01.1988 - 05.1997
Harristown State School