Chetan Nain
Bundall,QLD
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Gold Coast Convention and Exhibition Centre
05.2023 - Current
- Guiding guests through events, ensuring a seamless experience
- Taking orders and efficiently delivering food and drinks
- Contributing to the smooth execution of general event duties
- Dedicated team player at Gold Coast Convention Centre, specializing in event coordination
- Proficient in handling financial transactions
- Ready to bring my expertise to your team.
Food and Beverage Attendant
Grill'd Healthy Burgers
10.2022 - Current
- Thriving in a fast-paced environment, interacting with guests
- Efficiently handling order taking, food and drink service
- Responsible for restaurant opening and closing duties
- Versatility in working on the floor and various kitchen stations.
Food and Beverage Attendant
JW Marriott
05.2022 - 05.2023
- Integral part of the Events Department, ensuring top-notch service
- Flexibility to work in different Food and Beverage outlets when needed
- Engaged team member at JW Marriott with a focus on delivering outstanding service in the hospitality sector
- Specialized in the Events Department, ensuring seamless execution
- Proficient in auditing financial transactions and resolving discrepancies
- Detail-oriented, experienced in providing a safe environment for guests
- Committed to excellence and ready to contribute to the success of your team.
Waiter
Hogs Breath Cafe
04.2022 - 05.2022
- Engaging with guests, proficiently managing orders
- Executing efficient food and drink service
- Contributing to restaurant closing duties.
Buyer
Ascent Outdoors
07.2020 - 01.2021
- Worked remotely as an associate buyer for a Seattle-based outdoor gear store
- Expertise in inventory management and planning
- Responsible for selecting and purchasing camping department merchandise online
- Managed 3 member team, providing buying skill training
- Reduced excess inventory by 20%
- Worked with marketing and sales for during promotions
- Forecasting sales and made near-precise pre-orders which needed minimum adjustments
- Negotiated optimum discount and pre-season order terms
- Utilized data for pricing strategies, streamlined processes, reducing processing time by 11 hours weekly.
Intern/Industrial Trainee
Hyatt Regency Delhi - New Delhi
07.2018 - 10.2018
- Gained valuable experience in the Front Office department
- Worked in various Food and Beverage outlets, including coffee shops and restaurants.
Education
Master of International Tourism and Hospitality -
IHM Ahmedabad
01.2023
B.Sc. in Hospitality and Hotel Management -
Griffith University
01.2020
Skills
- Customer Service
- Financial Reporting
- Problem-Solving
- Guest Services
- Reporting Capabilities
- Balancing Transactions
- Generating Reports
- Front Desk Operations
- Daily Reporting
- Decision-Making
- Punctual and Dependable
- Resource Allocation
- Task Prioritization
- MS Office
- Inventory Oversight
references
Kim Bygrave | Head of Event Management | Village Roadshow Theme Parks | +61 417 951 639
Kaval Randhawa | Asst. Professor | Dept. of Tourism Sports and Hotel Management | Griffith University | k.randhawa@griffith.edu.au
Dušica Cvetkovic | Conference & Event Coordinator | Village Roadshow Theme Parks | +61 412 375 597
Silvana Boulas | Conference and Events Executive | QT Hotels and Resorts | +61 432 363 159
Timeline
Food and Beverage Attendant
Gold Coast Convention and Exhibition Centre
05.2023 - Current
Food and Beverage Attendant
Grill'd Healthy Burgers
10.2022 - Current
Food and Beverage Attendant
JW Marriott
05.2022 - 05.2023
Waiter
Hogs Breath Cafe
04.2022 - 05.2022
Buyer
Ascent Outdoors
07.2020 - 01.2021
Intern/Industrial Trainee
Hyatt Regency Delhi - New Delhi
07.2018 - 10.2018
Master of International Tourism and Hospitality -
IHM Ahmedabad
B.Sc. in Hospitality and Hotel Management -
Griffith University
Certification
- Responsible Service of Alcohol (RSA)
- Food Safety Certificate
Languages
English
Hindi
Panjabi
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