Chetan Soni
Northfield,Australia
Summary
Owning a business where to work is more enjoyable and profitable. I believe in do what you always aspire to become.
Professional manager with strong background in overseeing multiple sites. Proven ability to lead teams, adapt to changing needs, and deliver consistent results. Skilled in operations management, strategic planning, and resource allocation. Known for fostering collaboration and driving performance in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi Sites Manager
Ampol Northfield/Holden Hill (QSR-Boost)
08.2017 - Current
- Achievements: Managing Ampol sites with high Standards
- Managing QSR-BOOST with optimum performance.
- Retail operations and management with great customer service feedback
- Huge experience of managing retail sites with success.
- Business Development and coaching new Site manager
- Achieving business compliance standards
- People management & coaching skills.
- Financial Acumen - P&L, GP, COGS, Labour budget.
- Inventory management - Implemented inventory management systems, ensuring accurate stock levels and reducing waste.
- Analyzed customer feedback to refine service offerings and enhance customer satisfaction rates.
- merchandising - well ticketed and bulk displayed site
- Oversaw staff training programs, fostering skill development and team cohesion.
Customer Service Assistant Manager
Caltex Star Mart Campbelltown PROSPECT POORAKA
08.2012 - 03.2017
- Customer service with Greeting and acknowledging.
- Cash management
- Supervision of staff
- Inventory Management
- Coordination & clear communication with team.
- Coffee making & Cleaning of coffee machine (Barista Coffee)
- Backing bakery products (Pies/Bakery)
- Filling cool room and face up all items
- Fuel dispensing and prepay fuel
- Supporting Promotion products
- Customer Satisfaction
- Management of cleaning and presentation of store
Canopy Attendant (CSA)
Woolworths Limited, Windsor Gardens
10.2009 - 01.2011
- Starting and closing fill and tank (Money handling)
- Greeting and acknowledging customers
- Cash management (Money props, shift reconciliation, shift total)
- Coffee making & Cleaning of coffee machine (Barista Coffee)
- Backing bakery products (Pies/Bakery)
- Filling cool room and face up all items
- Fuel dispensing and prepay fuel
- Supporting Promotion products
- Customer Satisfaction
- Management of cleaning and presentation of store
Customer Service
BP On the Run Broadview
06.2008 - 08.2010
- Customer Service and satisfaction
- Coffee making (Barista Coffee)
- Subway sandwich artist.
- Fuel dispensing and prepay fuel
- Cash management (Money props, till closing, shift reconciliation, shift total)
- Supporting Promotion products.
- Maintaining Safety, MSDS, Hygiene and Cleaning
- Handling customer Queries
- Maintaining Presentation standard (compliance check)
Trainee Motor Mechanic (placement through TAFE)
Claridge Holden
03.2009 - 09.2009
- General Service, repair brakes, change brake pads
- Change coolant, change differential and gearbox oil
- Check tyre pressure
- Repair & diagnose general electrical issue.
- Help senior mechanic on duty with any problems
Education
Diploma - Business Management
Jabin Hopkins Institute of Technology
Adelaide, SA01.2013
Diploma - Automotive Technology
TAFE SA
01.2011
Certificate III - Hospitality
Adelaide Hospitality and Tourism School
01.2009
Bachelor of Medical Laboratory Technology - undefined
Naranlala College of Professional and Applied Sciences
01.2008
Skills
- Great customer service and easy to communicate ; Customer service-focused
- Having a sound knowledge of business operation - Operations management
- Strategic planning for success
- Cost control
- Financial Management (Acumen P&L)
- Sales management
- Team leader & People management (Staff development)
- Business development & administration
- Safety management
Accomplishments
- Supervised team of 25 staff members.
- passed the compliance of all the sites.
- zero safety incidents
- Demonstrated skill and career growth by being promoted 4 times in 7 years.
- performed the BSM Role - Secondment - Business support Manager for few months at Ampol of South Australia.
Certification
- Food safety supervisor Certificate
- Barista
- SM Amplify
SM Amplify
The best performing Site manager gets nominated for Business manager role via Amplify program.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Interests
- Volunteer Work at Social functions UIOSA
- Swimming
- Team Sports ( Volleyball /Tennis/ Cricket)
Timeline
Multi Sites Manager
Ampol Northfield/Holden Hill (QSR-Boost)
08.2017 - Current
Customer Service Assistant Manager
Caltex Star Mart Campbelltown PROSPECT POORAKA
08.2012 - 03.2017
Canopy Attendant (CSA)
Woolworths Limited, Windsor Gardens
10.2009 - 01.2011
Trainee Motor Mechanic (placement through TAFE)
Claridge Holden
03.2009 - 09.2009
Customer Service
BP On the Run Broadview
06.2008 - 08.2010
Diploma - Automotive Technology
TAFE SA
Certificate III - Hospitality
Adelaide Hospitality and Tourism School
Bachelor of Medical Laboratory Technology - undefined
Naranlala College of Professional and Applied Sciences
Diploma - Business Management
Jabin Hopkins Institute of Technology
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