Cheuk Yin Leung, Katie
Rhodes,NSW
Summary
Compassionate and dedicated social worker with hands-on experience in diverse care settings, including disability support for children and youth, acute geriatric care, and customer service. Strong background in person-centered practice, assessment, advocacy, and multidisciplinary collaboration. Proven ability to build rapport with individuals from diverse backgrounds, navigate complex systems, and provide tailored support to enhance well-being. Skilled in problem-solving, effective communication, and adapting to fast-paced environments. Fluent in English, Mandarin, and Cantonese, with a strong commitment to culturally responsive practice and supporting linguistically diverse communities. Passionate about promoting social justice, inclusivity, and empowering individuals to access the resources they need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Work Student Placement 1st
Skillz4me Inc.
08.2023 - 11.2023
- Assisted children with disabilities in a community-based setting, supporting their social and development needs.
- Engaged with families and caregivers, providing resources and guidance to enhance their understanding of disability services.
- Facilitated group activities aimed at improving social skills, independence, and overall well-being.
- Conducted observations and contributed to case discussions to tailor support strategies.
- Advocated for inclusive practices and accessibility in educational and community settings.
Social Work Student Placement 2nd
Westmead Hospital (Acute Geriatric Department)
04.2024 - 08.2024
- Enhanced client well-being by conducting comprehensive assessments and developing individualized care plans.
- Managed caseloads efficiently by prioritizing cases based on urgency and level of need while adhering to deadlines.
- Strengthened family dynamics by facilitating family meetings and addressing communication challenges.
- Collaborated with multidisciplinary teams to assess client needs and develop appropriate interventions.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills.
- Supported clients in achieving their goals by providing resources (HCP), referrals (Aged Care Facilities), and advocacy services.
- Connected clients with community resources to address housing and healthcare needs.
- Built rapport with diverse populations through active listening skills and cultural sensitivity.
- Maintained timely documentation of client interactions, progress notes, and treatment plans in compliance with agency standards.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Promoted individual empowerment by assisting clients in setting realistic goals and connecting them to relevant support systems.
- Assisted in preparing documents for NCAT hearings and attended hearings with the Multidisciplinary Team.
IKEA Sales Co-Worker
IKEA Tempe
12.2022 - 07.2023
- Provided person-centered service by engaging with diverse customers, understanding their needs, and guiding them through decision-making processes.
- Communicated complex product and service information in a clear, accessible manner to support informed choices.
- Assisted customers in customizing wardrobes, requiring active listening, problem-solving, and attention to detail.
- Supported individuals and families in navigating available options, ensuring their choices aligned with their needs and preferences.
- Managed challenging interactions with empathy and professionalism, resolving concerns and maintaining positive customer relationships.
- Worked collaboratively in a team-oriented environment, adapting to fast-paced and dynamic situations.
Education
Bachelor of Social Work - Social Work
University of Sydney
Sydney, NSW12-2024
Skills
- Communication and Interpersonal Skills - Active listening
- Motivational interviewing
- Cultivating empathy
- Advocacy and Empowerment
- Multidisciplinary team collaboration
- Crisis intervention
- Documentation, Psychosocial assessment
- Discharge and Safety planning
- Supportive response to domestic violence situations
- Organisation and Time Management Skills
Certification
- First Aid and CPR Training - April 2024
- Provisional Driver License (C P2) - 13/03/2025
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Social Work Student Placement 2nd
Westmead Hospital (Acute Geriatric Department)
04.2024 - 08.2024
Social Work Student Placement 1st
Skillz4me Inc.
08.2023 - 11.2023
IKEA Sales Co-Worker
IKEA Tempe
12.2022 - 07.2023
Bachelor of Social Work - Social Work
University of Sydney
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