Cheyanne Crabbe
Stanhope Gardens ,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Manager
Servcorp
05.2021 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Conducted market research, identifying new business opportunities and potential clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced invoice errors with thorough data entry and verification procedures.
- Assisted with month-end closing procedures by preparing necessary reports and reconciliations related to invoicing activities.
Office Assistant
Mt Calga Springs Pty Ltd
01.2017 - Current
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Updated customer and business records with accurate information, preventing data loss.
- Assist with reviewing company expenses and revenue to suggest new ideas, achieving month on month profit growth.
- Mail collection and filling
- Cash handling
Team Leader
Boost Juice
08.2017 - 04.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Discussed menu items and dietary concerns, noted special requests and suggested food or other additional items to meet upsell goals.
- Placing orders for new stock.
- Help customers signing up to loyalty programs.
- Boosting social media profile.
- Assisting with theme days and suggesting creative ideas to keep staff engaged.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- POS operating.
- EFTPOS operation.
- Store open and close operations.
Cashier
The Red Estate Espresso Bar & Cafe
11.2017 - 11.2017
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Cashier
Soul Origin
06.2017 - 06.2017
- Offered product recommendations when appropriate.
- Executed cash and EFTPOS transactions quickly and accurately.
- Greeted all customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Thorough cleaning of work surfaces and utensils through washing and sanitising.
Child Care Assistant
Creative Garden Early Learning Kellyville Ridge
05.2016 - 05.2016
- Cleaned up spills promptly and conducted thorough sanitising to control infections.
- Kept children safe and secure at all times.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Helped children with literacy and numeracy skills.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Education
High School Certificate -
Glenwood High School
2018
Skills
- NSW drivers licence
- Goal setting
- Excellent presentation
- Professional Demeanor
- Strong verbal and written communication
- Excellent customer service
- Time management
- Team orientated
- Business Development
- Critical thinking
- Emotional intelligence
Timeline
Sales and Customer Service Manager
Servcorp
05.2021 - Current
Cashier
The Red Estate Espresso Bar & Cafe
11.2017 - 11.2017
Team Leader
Boost Juice
08.2017 - 04.2021
Cashier
Soul Origin
06.2017 - 06.2017
Office Assistant
Mt Calga Springs Pty Ltd
01.2017 - Current
Child Care Assistant
Creative Garden Early Learning Kellyville Ridge
05.2016 - 05.2016
High School Certificate -
Glenwood High School
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