Cheyenne Vujevich
Clontarf,QLD
Summary
Dedicated and experienced medical administrative professional with seven years' experience at Hedland Health Campus, served as a permanent relief clerk with a focus in providing confidential administrative support, managing medical records documents, and coordinating with healthcare professionals across various wards. Known for exceptional organizational skills, excellent communication, and the ability to thrive in a fast-paced environment. Flexible with hours and have a strong commitment to personal and professional development. Always willing to learn new skills with a can-do attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student CQU
Clontarf
Clontarf, QLD
01.2023 - Current
- Enhanced communication and interpersonal skills through daily interactions and coordination.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Managed household responsibilities, including budgeting, scheduling, and maintaining a well-organized environment
- Developed strong multitasking and problem-solving skills
Pathology Collector
QML Pathology
Brighton, QLD
07.2024 - 12.2024
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Maintained a sterile and organized workspace to ensure proper infection control measures were met.
- Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
- Followed safety protocols while handling hazardous materials.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of lab equipment and tools.
- Documented and verified patient information using laboratory information system.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Booking Payroll Bookkeeper
JV United Agency
Mackay, Qld
01.2020 - 01.2022
- Managed payroll bookings for agricultural workers, ensuring accurate and timely payments
- Maintained detailed records of employee hours, wages, and deductions
- Coordinated with clients to resolve payroll discrepancies and answer inquiries
- Prepared and submitted payroll reports in compliance with relevant regulations
- Process and file invoices according to requirements.
Permanent Relief Clerk
Hedland Health Campus
South Hedland, WA
01.2012 - 01.2019
- Provided administrative support across all wards, including Emergency, Switchboard, Day Surgery, Theatre Administration, General Ward, Maternity, Outpatients, Dialysis, and Imaging (X-ray).
- Worked weekend and night shifts.
- Responsible for processing medical records, admissions/discharges, transfers, and upkeep of records for coding.
- Performed general administrative duties, supported nurses, doctors, and specialists.
- Managed appointment bookings, letters, scanning, faxing, and prepared files for retrieval
- Organized pathology results and retrieved files for hospital use. Proficient in WebPAS, HCare TMS software, Microsoft Office, Excel, and Outlook
- Experienced in work compensation processing and health insurance (ED)
- Archived files and assisted Health Information Officers with duplicate files for court processing and audits.
- Provided administrative support for Patient Services, including reception and telephone services, retrieving and returning medical files, maintaining and ordering stationery supplies, and participating in continuous improvement meetings.
- Provided accounts payable and receivable (ED), and maintained department manuals.
- Ensuring privacy, confidentiality and dignity of patients and staff
- Ensured accurate and confidential handling of patient records and documentation
- Assisted medical staff with scheduling, data entry, and coordination of patient care
- Maintained efficient communication channels between departments, enhancing overall workflow
- Admitting Patients onto H-Care and web-PAS medical administration software
- Separate/discharge Patient records -AOD/letter reports
- Emailing using MS, MS Outlook, MS Excel
- Booking Patients on to TMS Health
- Adding Patients onto the Waitlist
- Medical records filing and documentation
- General administrative duties and scheduling of tasks
- Creation and maintenance of Excel spreadsheets
- Data Entry and Word processing
- Responding to general queries by phone and email
- Maintained filing system and organized customer documents for easy retrieval of information.
- Purchased and maintained office supplies.
Receptionist
Crawford Realty
South Hedland, WA
05.2012 - 08.2012
- Handled various clerical tasks (e.g., data entry, filing, records management, and billing) as the receptionist at Crawford Realty
- Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff
- Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new administration staff
- Established strong relationships to gain support and effectively achieve results
- General administrative customer service duties
- Directed clients to appropriate contacts scheduled appointments
- Faxing, Scanning, and Filing documents
- Data Entry and Word processing
- Responding to general queries by phone and email
- Mail distribution & collection
- Catering & event planning for office staff
- General assistance to Sales and Property Management Departments
- Ordering, maintaining stationary supplies
- Opening and closing of the office.
Customer Service Retail Assistant
City Beach
Garden City, Brisbane
01.2011 - 03.2011
- Front counter sales and customer service
- Cash handling
- Balancing of cash register
- Answering telephone enquiries
- Opening and closing of the store
- Maintaining a clean and hygienic workplace
- Build and set up display items
- Stock management, unpacking and loading, pricing, and regular stock take.
Receptionist/Administration Assistant
Under Cover Wear
Brisbane, Qld
03.2009 - 02.2010
- Provided general administrative support
- Managed front desk registrations
- Maintained company filing system
- Prepared correspondence
- Answered incoming calls and front desk client inquiries
- Directed clients to appropriate contacts.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), with ability to learn new systems quickly
- Excellent Organizational and Time Management Skills
- Strong Communication and Interpersonal Skills
- Ability to prioritize task and work independently while maintaining accuracy
- Positive and proactive attitude
- Excellent customer service skills
- Medical Records Management
- Administrative Expertise
- Effective Communication
- Problem-Solving
- Team Collaboration
- Empathy and Compassion
- Multitasking
- Resilience
- Analytical and Critical Thinking
References
- Joanne Briggs, Clinical Coordinator - Bone Density Technologist,Hedland Health Campus, WA Country Health joannabriggs.wacountryhealth@outlook.com, 0452 448 493
- Lita Cocker, Regional Telehealth Coordinator - Outpatient Department,Hedland Health Campus, WA Country Health Lita.Cocker@health.wa.gov.au, 08 9174 1613
Certification
- 2012 Medical Administration Statement of Attainment, Wesley Health Management
- BSBMED301B - Interpret and apply medical terminology appropriately
- BSBOHS201A - Participate in OHS processes
- BSBMED302B - Prepare and process medical accounts
- BSBMED303B - Maintain patient records
- BSBMED305 - Apply the principles of confidentiality, privacy, and security within the medical environment
- Blue card
- First Aid and CPR Certification
- National Police Certificate
- Workplace Safety sense certificate- General Component
- Rural Indigenous Cultural Awareness Training Program - South Hedland, WA
- Infection Control Training - Hygiene and Safety protocols
- Customer service Training - Crawford Realty
- C class Driver's License (Qld)
Timeline
Pathology Collector
QML Pathology
07.2024 - 12.2024
Student CQU
Clontarf
01.2023 - Current
Booking Payroll Bookkeeper
JV United Agency
01.2020 - 01.2022
Receptionist
Crawford Realty
05.2012 - 08.2012
Permanent Relief Clerk
Hedland Health Campus
01.2012 - 01.2019
Customer Service Retail Assistant
City Beach
01.2011 - 03.2011
Receptionist/Administration Assistant
Under Cover Wear
03.2009 - 02.2010