Chi Nguyen
Melbourne,VIC
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
8
8
years of professional experience
Work History
Restaurant Owner
Myself- Old quarter
HAWTHORN, VIC
06.2017 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed food preparation, guest interaction, quality control and customer relations.
- Trained new employees to perform duties.
Restaurant Manager
Fat Buffalo
HAWTHORN, VIC
04.2019 - 04.2021
- Provided exceptional customer service by anticipating guest needs before they arise.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Shareholder Service Representative
Sharetea
FOOTSCRAY, VIC
05.2019 - 05.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Master of International Business Management - Business Management
University in Vietnam
08-2008
Skills
- Budget management
- Food safety
- Inventory control
- Employee training
- Customer service
- Quality assurance
- Team leadership
- Sales strategies
- Conflict resolution
- Marketing strategies
- Reliability
- Staff management
- Performance monitoring
- Safe food handling
Languages
Vietnamese
Native/ Bilingual
Timeline
Shareholder Service Representative
Sharetea
05.2019 - 05.2020
Restaurant Manager
Fat Buffalo
04.2019 - 04.2021
Restaurant Owner
Myself- Old quarter
06.2017 - Current
Master of International Business Management - Business Management
University in Vietnam
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