Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chilu Boniface

Werribee,Australia

Summary

Experienced Administrative Officer with a solid background at Cogri Australia Pty Ltd. Skilled in office support, budgeting, training, and improving daily operations. Known for being organized, adaptable, and focused on quality work. Strong in calendar management, team coordination, and problem-solving. A motivated and reliable professional with great customer service, decision-making skills, and a strong work ethic

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Officer

CoGri Australia PTY LTD
Hoppers Crossing, VIC
07.2023 - Current
  • Managed office communications and correspondence for effective information flow.
  • Coordinated schedules and meetings for senior management and team members.
  • Oversaw document preparation and filing to maintain organized records.
  • Assisted with budget tracking and expense reporting for departmental needs.
  • Developed office policies and procedures to enhance operational efficiency.
  • Trained new staff on administrative processes and office tools.
  • Facilitated vendor relationships to ensure timely service delivery.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Assisted with set up for social events and food deliveries.
  • Performed accounting or financial analysis.
  • Received and distributed mail, letters and packages.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated support to facilitate general office operations.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

DEPARTMENT MANAGER

Coles Supermarkets Pty Ltd
Altona Meadows, Australia
04.2014 - 07.2023
  • Handled escalated customer issues, driving customer satisfaction and repeat business.
  • Trained and supervised associates on customer service excellence and strong company culture.
  • Collaborated with cross-functional teams and department managers to optimize sales.
  • Making Weekly Rosters for the team
  • Monthly Stocktake for the updated stock profit & loss.
  • Recognised by the State manager & Regional Manager.
  • Great results from Store Audits & Visits.
  • Always achieved KPI targets

Department Manager

Coles Supermarket Pty Ltd
East Balwyn / Doncaster/ Pines, Australia
04.2014 - 08.2020
  • Performed routine and scheduled maintenance services.
  • Met deadlines while maintaining high-quality deliverables.
  • Provided efficient and courteous service to customers at all times.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Adhered to quality and service standards to support operational goals.
  • Worked with coworkers to complete tasks.
  • Conducted staff meetings to relay general information or to address specific topics.

PHARMACY ASSISTANT

My Chemist
Doncaster, Australia
07.2016 - 07.2019
  • Packaged medications to assist pharmacists with organization.
  • Monitored pharmacy window and assisted customers with questions, prescriptions and appointments.
  • Kept inventory of medications, sales and existing prescriptions to maintain records.
  • Answered pharmacy calls and assisted customers by phone.
  • Operated cash register to process cash and credit sales.
  • Maintained and clean equipment, work areas and shelves.
  • Restocked storage areas, replenishing items on shelves.
  • Greeted customers and helped them locate merchandise.
  • Referred callers to pharmacist when necessary.

DELI ASSISTANT

Leo's Supermarket
Kew, Australia
05.2010 - 01.2014
  • Prepared, packaged and labeled products for sale to customers.
  • Wrote out and prepared deli tray and special orders.
  • Sliced and weighed deli meats and cheeses for customer purchase.
  • Received inventory and stocks, verifying receipt of products and orders.
  • Understood and followed food safety procedures and requirements.
  • Stocked deli display cases with products and rotated items using first in, first out method.
  • Provided friendly, courteous service to internal and external customers.
  • Communicated with customers regarding orders, comments and complaints.

Education

DIPLOMA OF BUSINESS -

Australian National College Pty Ltd
Melbourne, VICTORIA
02.2011

CERTIFICATION 111 IN PRINTING & GRAPHICS PRE-PRESS -

Australian National College Pty Ltd
Melbourne, VICTORIA
02.2009

BACHELORS OF COMMERCE -

Mahatma Gandhi University
Kerala, India
03.2006

Skills

  • Dedication To My Work
  • Competent
  • Quick Learner
  • Completion To Finish The Task Before The Deadline
  • Employee timesheet processing
  • Office supply management
  • Document organization
  • Time management
  • Customer and client relations

Certification

  • Certificate of Community Pharmacy
  • Certificate of Deli Master Class - Food Safety Supervisors (Deli Managers)

References

  • Ian Verso, Leo's Supermarket, Duty Manager, 0407 946 338, ianverso59@gmail.com
  • Iris Cueni, Coles Supermarkets Pty Ltd, Deli Associate, Work Colleague, 0437 980 774, iriscueni@hotmail.com
  • Suman Yachamaneni, Coles Supermarkets Pty Ltd, Store Manager, 0450 533 399, Suman.yach@gmail.com
  • Lia Perez, Cogri Australia Pty Ltd - Senior Admin Operations - Sydney head office, 0474 359 840, lia.perez@cogriaustralia.com.au

Timeline

Administrative Officer

CoGri Australia PTY LTD
07.2023 - Current

PHARMACY ASSISTANT

My Chemist
07.2016 - 07.2019

DEPARTMENT MANAGER

Coles Supermarkets Pty Ltd
04.2014 - 07.2023

Department Manager

Coles Supermarket Pty Ltd
04.2014 - 08.2020

DELI ASSISTANT

Leo's Supermarket
05.2010 - 01.2014

DIPLOMA OF BUSINESS -

Australian National College Pty Ltd

CERTIFICATION 111 IN PRINTING & GRAPHICS PRE-PRESS -

Australian National College Pty Ltd

BACHELORS OF COMMERCE -

Mahatma Gandhi University

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Chilu Boniface