Motivated and customer-focused aviation professional with hands-on experience in ground handling and passenger services at Swissport Aviation. Skilled in check-in, boarding, baggage handling, and assisting passengers with diverse needs. Trained in multiple airline systems (AirAsia, Batik Air, VietJet) and committed to delivering safe, efficient, and exceptional service. Holding a Diploma of Travel & Tourism, I bring strong communication, problem-solving, and teamwork skills, seeking to grow within the airline industry.
Provide passenger services including check-in, boarding, and arrivals assistance.
• Deliver special assistance to passengers with reduced mobility (PRM) and unaccompanied minors.
• Operate airline-specific systems for check-in, ticketing, and boarding management.
• Ensure compliance with aviation safety and security regulations.
• Collaborate with airline staff and team members to meet flight schedules and service standards.