Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chiram Siliman

Melbourne

Summary

Motivated and customer-focused aviation professional with hands-on experience in ground handling and passenger services at Swissport Aviation. Skilled in check-in, boarding, baggage handling, and assisting passengers with diverse needs. Trained in multiple airline systems (AirAsia, Batik Air, VietJet) and committed to delivering safe, efficient, and exceptional service. Holding a Diploma of Travel & Tourism, I bring strong communication, problem-solving, and teamwork skills, seeking to grow within the airline industry.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Passenger Service Agent

Swissport Aviation
11.2024 - Current

Provide passenger services including check-in, boarding, and arrivals assistance.

• Deliver special assistance to passengers with reduced mobility (PRM) and unaccompanied minors.

• Operate airline-specific systems for check-in, ticketing, and boarding management.

• Ensure compliance with aviation safety and security regulations.

• Collaborate with airline staff and team members to meet flight schedules and service standards.

Support worker/Respite Disability

Uma COMFORT CARE AND COMMUNITY SERVICES
02.2024 - Current
  • Provided compassionate support and care to individuals in need, ensuring their physical, emotional, and social well-being.
  • Assisted with daily living activities, including meal preparation, personal care, and transportation.
  • Ensured health and safety standards were met in all client care environments.

Chef Assistant

The Fresh Collective
12.2010 - 06.2016
  • I assist with kitchen production by providing essential support to the Head Cook in preparing and serving meals. My responsibilities include prepping ingredients, cooking various dishes, plating meals with precision, and maintaining cleanliness in the kitchen throughout the day. I am detail-oriented, organised, and able to multitask effectively.

Education

Diploma - Travel & Tourism

Flight Centre Travel Academy
01.2024

Skills

  • Exceptional Customer Service
  • Cultural Awareness and Adaptability
  • Team Collaboration
  • Attention to Detail
  • Empathy

Certification

  • 2023 First Aid, CPR
  • 2024 Responsible services of alcohol (RSA)
  • 2024 Certificate of Cash Handling & Transaction Management

Languages

Arabic
Full Professional

Timeline

Passenger Service Agent

Swissport Aviation
11.2024 - Current

Support worker/Respite Disability

Uma COMFORT CARE AND COMMUNITY SERVICES
02.2024 - Current

Chef Assistant

The Fresh Collective
12.2010 - 06.2016

Diploma - Travel & Tourism

Flight Centre Travel Academy
Chiram Siliman