Michael Saad
Sydney,NSW
Summary
Dynamic and guest-focused professional with over 20 years of entrepreneurial and management experience, eager to transition into the hospitality sector. Adept at fostering positive relationships with clients and colleagues, ensuring seamless check-ins, check-outs, and guest assistance. Demonstrated ability to deliver exceptional customer service and exceed organizational goals. Passionate about creating unforgettable client experiences and committed to upholding the highest standards of luxury and excellence.
Overview
27
27
years of professional experience
Work History
Passenger Service Agent
Sydney International Airport
12.2023 - Current
- Assist passengers to and from departing and arriving flights, ensuring they have a seamless and comfortable experience
- Provide assistance to passengers navigating Sydney International Airport, including directions to terminals, gates, facilities, and transportation options
- Answer passenger inquiries in the terminal regarding flight schedules, gate information, baggage claim, and other airport services, offering accurate and helpful information
- Communicate effectively with foreign tourists who may have limited English proficiency, employing patience and empathy to assist them with their needs
- Collaborate with airport staff and stakeholders to address passenger concerns, resolve issues, and ensure a positive experience for all travelers
- Maintain composure and professionalism in high-pressure situations, prioritizing passenger safety and satisfaction
Men's Barber
Tommy Guns Macquarie Shopping Center
09.2020 - 12.2021
- Provided barbering services in a high-traffic shopping center environment
- Demonstrated proficiency in various barbering techniques, including haircuts, beard trims, and shaves
- Maintained a clean and organized workstation, adhering to sanitation and hygiene standards
- Established rapport with clients, providing personalized service and ensuring customer satisfaction
- Adapted quickly to the fast-paced nature of the shopping center environment, prioritizing efficiency and quality in service delivery
Owner & Operator
Michael on Bondi Hairdressing
01.2017 - 01.2019
- Managed daily operations of a thriving hairdressing salon, demonstrating strong leadership and organizational skills
- Cultivated a loyal clientele by providing personalized customer service and executing professional hair services with precision and care
- Utilized both manual and electronic scheduling systems to coordinate appointments, ensuring efficient time management and optimal client satisfaction
- Implemented effective bookkeeping and inventory management practices, maintaining accurate records and managing financial transactions
- Successfully led and motivated a team of stylists and support staff, fostering a collaborative work environment focused on delivering exceptional service
- Dynamic and guest-focused professional with over 20 years of entrepreneurial and management experience, eager to transition into the hospitality sector
- Adept at fostering positive relationships with clients and colleagues, ensuring seamless check-ins, check-outs, and guest assistance
- Demonstrated ability to deliver exceptional customer service and exceed organizational goals
- Passionate about creating unforgettable client experiences and committed to upholding the highest standards of luxury and excellence
Owner & Operator
Passion Hair Design
Northbridge
01.2004 - 01.2014
- Owned and operated a successful hair salon, overseeing all aspects of business operations and client relations
- Conducted thorough client consultations to understand individual needs and preferences, ensuring personalized service delivery
- Executed a wide range of professional hair services, applying advanced hairdressing techniques and staying updated on industry trends
- Managed appointment scheduling efficiently to accommodate client needs and maximize salon productivity
- Maintained meticulous records of financial transactions, expenses, and inventory levels, optimizing business performance and profitability
Owner & Operator
Michael on Perouse
Randwick
01.2000 - 01.2003
- Established and operated a boutique hair salon, building a reputation for excellence in service and client satisfaction
- Provided expert hair services tailored to meet the unique needs and preferences of each client, ensuring exceptional results
- Implemented effective scheduling procedures to manage client appointments and maintain a smooth workflow
- Conducted inventory management and bookkeeping tasks, ensuring accurate records and efficient business operations
- Developed and led a dedicated team of stylists and support staff, fostering a positive work environment focused on delivering high-quality service
Hair Stylist
Hair Headquarters
Paddington
01.1998 - 01.2000
- Collaborated with clients to identify their desired hair styles and preferences through comprehensive consultations
- Executed a wide range of professional hair services, including cutting, coloring, and styling, using advanced techniques and tools
- Managed appointment scheduling using both manual and electronic systems, ensuring efficient time management and client satisfaction
- Maintained accurate records of client information, appointments, and transactions, contributing to smooth salon operations
- Demonstrated strong leadership and teamwork skills, providing guidance and support to junior stylists and assisting with training initiatives
Education
Certificate III - travel and tourism
TAFE Ryde
Qualified Hairstylist -
Meadowbank College of TAFE
Diploma of Hairdressing Salon Management -
Australian College
Skills
- Outstanding Client Relations
- Effective Team Coordination
- Efficient Reservation Management
- Strong Operational Oversight
- Adaptability in Dynamic Environments
- Exceptional Customer Service
- Effective Team Leadership
Timeline
Passenger Service Agent
Sydney International Airport
12.2023 - Current
Men's Barber
Tommy Guns Macquarie Shopping Center
09.2020 - 12.2021
Owner & Operator
Michael on Bondi Hairdressing
01.2017 - 01.2019
Owner & Operator
Passion Hair Design
01.2004 - 01.2014
Owner & Operator
Michael on Perouse
01.2000 - 01.2003
Hair Stylist
Hair Headquarters
01.1998 - 01.2000
Certificate III - travel and tourism
TAFE Ryde
Qualified Hairstylist -
Meadowbank College of TAFE
Diploma of Hairdressing Salon Management -
Australian College
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