Chisato Oda
Brisbane City,QLD
Summary
Food and Beverage Attendant with over 3 years of experience in premium lounge and restaurant, excelling in customer service and team leadership. Proficient in managing food and beverage inventory, cash handling, and maintaining high service standards, with strong communication and multitasking skills. Demonstrates a commitment to enhancing customer satisfaction and fostering a positive team environment, ready to acquire new knowledge and challenge new environment.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Qantas Airline Lounge at Brisbane Airport
09.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
Food and Beverage Attendant
Village Roadshow Theme Parks
12.2022 - 09.2023
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns after each meal service period.
Restaurant Waiter
Alfresco Italian Restaurant
03.2022 - 08.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Education
Certificate IV - Veterinary Nurse
TAFE Queensland
QLD12-2024
Certificate III - Animal Science
TAFE Queensland
QLD12-2023
Skills
- Sanitation standards
- Guest services
- Reliability and punctuality
- Cash handling proficiency
- First aid training
- Table setting expertise
- Teamwork
- Warm and friendly
- Active listening and communication
- Reliable and trustworthy
Timeline
Food and Beverage Attendant
Qantas Airline Lounge at Brisbane Airport
09.2023 - Current
Food and Beverage Attendant
Village Roadshow Theme Parks
12.2022 - 09.2023
Restaurant Waiter
Alfresco Italian Restaurant
03.2022 - 08.2023
Certificate IV - Veterinary Nurse
TAFE Queensland
Certificate III - Animal Science
TAFE Queensland
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