Chloe Austron

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported various administrative duties by proofreading, transcribing and invoicing.

• Used POS system to process sales, returns, online orders and gift card activations.
• Helped customers complete purchases, locate items and join reward programs.
• Assisted customers with locating and choosing merchandise in store departments.
• Logged reports, expenses, receipts and sales documents into digital database.
• Assisted customers with prompt and polite support in-person and via telephone.
• Opened and closed store independently and prepared nightly bank drop.

• Approached browsing customers to initiate conversations to determine buying preferences.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Answered questions about store policies and addressed customer concerns.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite support in-person and via telephone.

• Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
• Kept detailed records of patient treatments and needs throughout medical processes.
• Educated patients on specific treatments and care plans.
• Managed 3-4 births per week involving both planned caesarean and emergency deliveries.
• Utilised & trained in Genie Software

• (Initial 3 month contract with 1 month extension due to success of campaign) - BMF & Marriott Group
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• Built strong relationships with customers through positive attitude and attentive response.
• Assisted International offices with business development and customer service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Pepsi Max Taste Challenge – Brand Ambassador

• (initial short-term contract which lead to promotion & extension)
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Tracked schedules, expenses and communication between project stakeholders.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Managed administrative logistics of events planning, event booking and event promotions.

• Sydney Build Expo – Brand Ambassador, SEO / Digital Marketing direct engagement
• Easter Show – Brand Ambassador, Transport NSW
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Engaged, educated and befriended customers
• Educated trade and distributor or broker partners for portfolio benefit.

See above

• Mash Marketing (Ongoing) - Brand Ambassador - Porsche - 'In motion' Activation,
• Brand Ambassador, Sheraton Grand 'Heart for the city' Activation
• SIBOS conference – Premium hostess/team coordinator for banking group

• Developed and implemented business administration systems, databases and recording systems to support operational delivery.
• Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
• Provided continuous quality review and spearheaded procedures and processes for program improvement.
• Developed and maintained productive relationships with internal and external stakeholders.
• Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
• Coordinated school facility use with maintenance personnel to achieve equitable access.

• Planned, implemented and tracked sales and marketing strategies to promote brand products.
• Supported marketing teams, creating, deploying and optimizing campaigns for clients.
• Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
• Consulted with product development teams to enhance products based on customer interest data.
• Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
• Determined target demographics and devised strategic marketing initiatives to reach target audiences.
• Managed promotional initiatives and special events to enhance press coverage and boost engagement.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Arranged corporate and office conferences for company employees and guests.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.