Chloe Burke
Narellan,NSW
Summary
I am a hard working individual with proven customer service and teamwork capabilities seeking a position as Client Services Officer with the Department of Communities and Justice to provide quality services to clients and continue to learn and develop new skills. I have demonstrated ability to establish and maintain excellent relationships with a range of stakeholders through strong communication and interpersonal skills. I am passionate about the opportunity to benefit my community by providing efficient administrative and clerical assistance to the court.
Overview
3
3
years of professional experience
Work History
Client Services Officer
Fiducian Financial Services
Sydney
03.2023 - Current
- Provided ongoing support to clients including assisting them with their queries and maintaining long term relationships.
- Conducted regular reviews of existing accounts, recommending adjustments and enhancements as needed.
- Identified new business opportunities through proactive outreach, expanding the company''s client base.
- Organised and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
- Built strong relationships with clients through effective communication and understanding their needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Keeping up-to date with current policies, procedures, regulations and legislation pertaining to financial planning.
Service Crew Member
Coles Group
Harrington Park
09.2022 - 02.2023
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Stocked shelves to organize aisles in assigned department.
Receptionist Administrator
Harrington Park Real Estate
Narellan, NSW
10.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Education
Diploma of Business - Business Management
TAFE NSW
Online - In ProgressHigh School -
Macarthur Anglican School
Cobbitty, NSWSkills
- Client Relationship Building
- Excellent time management and organisational abilities
- Effective Communication
- Teamwork and collaboration
- Adaptable and a fast learner
- Problem-solving skills
- Attention to Detail
- Proficient in the use of Microsoft Office and various other software programs
Referees
Sandra Williamson / Client Services Manager, Fiducian Financial Services
- 0425 257 458
Mark Walton / Principal Agent, Harrington Park Real Estate
- 0410 482 777
Timeline
Client Services Officer
Fiducian Financial Services
03.2023 - Current
Service Crew Member
Coles Group
09.2022 - 02.2023
Receptionist Administrator
Harrington Park Real Estate
10.2021 - 09.2022
Diploma of Business - Business Management
TAFE NSW
High School -
Macarthur Anglican School