Chloe Casson

• Managed and organised employee schedules.

• Boosted sales performance by optimising customer engagement.

• Enhanced customer service to foster loyalty.

• Collaborated effectively with colleagues to achieve shared goals.

• Delivered comprehensive training to incoming employees.

• Maintained accurate records for inventory tracking and replenishment.

• Maintained upbeat demeanour regularly to boost team happiness.

• Managed cash registers and handled banking transactions.

• Led exclusive bridal consultations for VIP clientele.

• Arranged store items by size to maintain an orderly environment.

• Processed sales, refunds, gift cards, and store credits at POS efficiently.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Trained and mentored associates to teach daily tasks and procedures.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Updated and maintained store signage and displays.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Monitored employee performance and identified performance gaps for corrective action.

• Completed orders through Siebel system and organized product deliveries to meet customer timetables.
• Used consultative sales approach to understand customers needs and recommend relevant offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Evaluated inventory and delivery needs optimizing strategies to meet customer demands.
• Manages revenue models, Process flows, Operations and support and customer engagement strategies.
• Closed close to $50,000 in sales in a 3 month time including preparing contracts and processing order forms while working on past orders from previous customers to have those sales go forward to completion.
• Implemented up-selling strategies, Encompassing recommendation of accessories
• Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions