Chloe Ferguson
Woodvale
Summary
Dynamic individual with a strong background in medical office and contact centre administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
I strive to bring fresh perspective and strong commitment to quality and success. Recognised for adaptability and proactive approach in delivery effective solutions. I have developed excellent patient/customer service skills and have strong relationships with staff and referrers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Western Radiology
05.2022 - Current
Medical Receptionist
I-MED Radiology
02.2017 - 04.2022
Wait Staff Member
Gipsy Boy
07.2016 - 12.2016
Education
High School Diploma -
Woodvale Secondary College
Perth, WA12-2015
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling & registration
- Payment collection
- Collaboration and teamwork
- Data management
- Invoicing and billing
- Customer service optimisation
- Call centre operations
- Issue and complaint resolution
Accomplishments
- Nominated as top performing employee at I-MED Radiology - 2019
- WA Netball League (WANL)
- U23 Mixed WA State Netball (MVP)
- National Basketball League (NBL1)
- Graduated Spring Hair & Beauty Academy - Cert II
Certification
Certificate II in Retail Make-Up and Skin Care
SOFTWARE PROGRAMS
Karisma (Kestral) version 3 & 4
Visage (Promedicus)
Timeline
Medical Receptionist
Western Radiology
05.2022 - Current
Medical Receptionist
I-MED Radiology
02.2017 - 04.2022
Wait Staff Member
Gipsy Boy
07.2016 - 12.2016
High School Diploma -
Woodvale Secondary College
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