Chloe Gower
Melbourne,Australia
Summary
Hardworking Traffic Control Supervisor offering excellent team management skills in fast-paced settings. Expertise in workflow planning and employee motivation to optimize resources. Displaying sharp organization, time management and communication skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Traffic Control Supervisor
Advanced Traffic Management
Ravanhall, Vic
08.2024 - Current
- Coordinated traffic control measures for construction and roadwork projects.
- Supervised traffic control personnel to ensure safety compliance.
- Developed traffic management plans based on site-specific needs.
- Prepared work orders for repair, maintenance, or changes in traffic systems.
- Studied traffic delays by noting times of delays, numbers of vehicles affected and vehicle speed through delay area.
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Investigated complaints from motorists or pedestrians about unsafe or unprofessional conduct by traffic controllers.
- Organized and supervised the work of a team of traffic controllers.
- Maintained accurate records of all equipment utilized by traffic control personnel.
- Conducted regular inspections to ensure that safety protocols were followed onsite.
Traffic Control Supervisor
Tompsett Traffic
Sunshine , Vic
09.2023 - 08.2024
- Coordinated traffic control measures for construction and roadwork projects.
- Supervised traffic control personnel to ensure safety compliance.
- Developed traffic management plans based on site-specific needs.
- Monitored traffic flow to adjust control strategies as needed.
- Communicated with local authorities regarding road closures and detours.
- Trained staff on safety protocols and equipment usage.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Placed temporary construction signs, arrow boards and variable message boards in work area to facilitate communications.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
- Created traffic control plans for difficult areas to maintain public and coworker safety.
Customer Service Supervisor
Coles
Mickleham, Vic
03.2018 - 05.2023
- Supervised customer service team to ensure high-quality assistance and support.
- Trained new staff on company policies and customer interaction techniques.
- Managed scheduling to optimize team coverage during peak hours.
- Resolved escalated customer complaints with effective problem-solving strategies.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Customer Service Representative
Thrifty Car & Truck Rental
Campbellfield
01.2021 - 06.2021
- Assisted customers with vehicle rentals and reservations efficiently.
- Maintained vehicle cleanliness and readiness for customer pick-up.
- Processed rental agreements and payments using company software systems.
- Managed vehicle returns and conducted inspections for damage assessment.
- Provided support during peak times, ensuring smooth operations in the office.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Assistant
Cotton On
Bundoora, Vixc
10.2019 - 01.2020
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Educated customers on promotions, loyalty programs, and product features effectively.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Collaborated closely with colleagues to meet customer needs.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Resolved customer complaints promptly and professionally.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Team Member
Coles
Wallan, VIC
03.2014 - 11.2015
Education
Year 12 -
WALLAN SECONDARY COLLEGE
Wallan, Vic 01.2011 - 12.2017
Skills
- Customer service
- Team leadership
- Training development
- Communication strategies
- Traffic management
- Safety compliance
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Performance monitoring
- Work zone safety
- Microsoft PowerPoint
- Active listening
- Professionalism
- Decision-making
- Teamwork
- Organizational skills
- Excellent communication
- Multitasking capacity
- Relationship building
Certification
• Prepare to work safely in the construction industry
- First Aid/CPR
• Control traffic with stop-slow bat
• Implement traffic management plans
Personal Information
- Age: 27
- Willing To Relocate: Anywhere
- Gender: female
Timeline
Traffic Control Supervisor
Advanced Traffic Management
08.2024 - Current
Traffic Control Supervisor
Tompsett Traffic
09.2023 - 08.2024
Customer Service Representative
Thrifty Car & Truck Rental
01.2021 - 06.2021
Customer Service Assistant
Cotton On
10.2019 - 01.2020
Customer Service Supervisor
Coles
03.2018 - 05.2023
Team Member
Coles
03.2014 - 11.2015
Year 12 -
WALLAN SECONDARY COLLEGE
01.2011 - 12.2017