CHLOE HOUSTON
Sunshine Coast
Summary
Dedicated and motivated customer service professional with over eight years of experience across insurance, administration, sales and customer service. Seeking to transition into property management where I can contribute my strong organisation, communication and relationship-building skills. I am eager to learn, highly reliable and committed to building a long-term career in real estate.
I am seeking an Assistant Property Manager or Property Management Trainee opportunity where I can learn from experienced professionals, provide exceptional service to landlords and tenants, and build a long-term career within the real estate industry.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales & Service Consultant
Club 4x4 Insurance
10.2024 - Current
- Maintained strong sales performance by consistently meeting and exceeding monthly KPIs and targets.
- Resolved customer concerns professionally to enhance satisfaction and loyalty.
- Addressed customer questions to ensure clarity and satisfaction. via phone, email and chat.
- Prepared quotes and maintained accurate records to support customer decision-making.
Telesales & Marketing Consultant
Bidfood
11.2023 - 10.2024
- Developed strong connections with clients to improve service.
- Contributed to marketing efforts aimed at increasing brand visibility.
- Collaborated with field sales team to promote products.
Rental Service Officer
Europcar
06.2023 - 11.2023
- Coordinated bookings and maintained documentation to ensure smooth rental processes.
- Delivered outstanding customer service.
- Assisted customers with vehicle rentals and returns at the service counter.
- Provided information about rental policies and vehicle options to clients.
- Handled customer inquiries and resolved issues promptly and professionally.
Childcare Educator
Dragonfly Early Learning
01.2022 - 01.2023
- Cultivated trusted relationships with children and families to foster a supportive learning environment.
- Ensured organisation and safety of classroom activities, promoting a secure space for child development.
- Developed engaging lesson plans for diverse age groups.
- Fostered positive relationships with children and families.
- Implemented child-centered activities promoting social skills.
Department Supervisor
Cotton On
01.2019 - 01.2022
- Resolved escalated customer issues to enhance customer satisfaction.
- Supervised daily store operations and maintained inventory levels.
- Trained and mentored team members on product knowledge and customer service.
- Implemented visual merchandising standards to enhance store aesthetics.
Grocery Team Member
Woolworths
01.2018 - 01.2019
- Provided excellent customer service.
Education
Certificate II - Business
Certificate II & III - Health Support Services
Skills
- Customer Service
- Communication
- Conflict Resolution
- Relationship Building
- Problem Solving
- Time Management
- Organisation
- Attention to Detail
- Record Keeping
- Microsoft Office
- Administration
- Fast Learner
Certification
- Current Australian Driver Licence
- Reliable Vehicle
- Willing to obtain Certificate of Registration (Real Estate)
- First Aid Certificate
Accomplishments
- 8+ years of customer service experience.
- Strong administration and organisational skills.
- Experienced managing complex customer enquiries.
- Committed to learning and growing within property management.
Timeline
Sales & Service Consultant
Club 4x4 Insurance
10.2024 - Current
Telesales & Marketing Consultant
Bidfood
11.2023 - 10.2024
Rental Service Officer
Europcar
06.2023 - 11.2023
Childcare Educator
Dragonfly Early Learning
01.2022 - 01.2023
Department Supervisor
Cotton On
01.2019 - 01.2022
Grocery Team Member
Woolworths
01.2018 - 01.2019