Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Reece Forester

Summary

I am aiming for a secure long-term career that will challenge me and allow me to grow within the company personally and professionally. I am always working towards improving my current skill set and am willing to go above and beyond what is expected of me. I am responsible, reliable, dedicated, passionate and I have proven my ability to grow and commit within a company.

Overview

6
6
years of professional experience

Work History

Sales & Service Consultant

RAC WA
08.2022 - 07.2023
  • Managed a high volume of walk ins and calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Account Manager

Brother Of Mine Coffee Roasters
09.2021 - 08.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Operator

Specialty Foams
03.2021 - 05.2021
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Assistant Manager

Dome Coffees
09.2017 - 01.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Pre-Apprenticeship - Carpentry

South Metropolitan TAFE
Mandurah, WA
2017

No Degree - Completed Year 11

Comet Bay College
Secret Harbour, WA
2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

REFERENCES

Rebecca Seaton 

Branch Manager, RAC MSC Mandurah

0407870379.


Ashleigh Lewis

Cafe Manager, Dome Coffees Secret Harbour

0424042221.


Eamon Moore

Manager, Specialty Foams Yangebup

0409634134

Timeline

Sales & Service Consultant

RAC WA
08.2022 - 07.2023

Account Manager

Brother Of Mine Coffee Roasters
09.2021 - 08.2022

Operator

Specialty Foams
03.2021 - 05.2021

Assistant Manager

Dome Coffees
09.2017 - 01.2021

Pre-Apprenticeship - Carpentry

South Metropolitan TAFE

No Degree - Completed Year 11

Comet Bay College

Similar Profiles

CREATE PROFILE
Reece Forester