Chloe Jordan
Ipswich,QLD
Summary
Driven by a results-focused approach, I excelled at Ray White Redlandbay by leveraging exceptional customer service and problem-solving skills to enhance client satisfaction and loyalty. My adeptness in teamwork and collaboration, combined with effective verbal communication, significantly contributed to developing strong customer relationships and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ray White Redlandbay
03.2023 - 01.2024
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our service.
- Participated in team meetings and training sessions regularly for continuous professional development within the real estate industry.
- Assisted in the development and implementation of marketing initiatives to promote events.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Receptionist
Image Properties
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Shop Assistant
Supercheap Auto
08.2020 - 11.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Real Estate Certificate -
RTA Group
02.2023
High School Diploma -
St Peter Claver College
Ipswich11.2020
Skills
- Teamwork and Collaboration
- Exceptional customer service
- Time Management
- Problem-solving skills
- Listening Skills
- Reliable and punctual
- Goal-Oriented
- Verbal/written communication
Timeline
Sales Associate
Ray White Redlandbay
03.2023 - 01.2024
Receptionist
Image Properties
11.2022 - 03.2023
Shop Assistant
Supercheap Auto
08.2020 - 11.2022
Real Estate Certificate -
RTA Group
High School Diploma -
St Peter Claver College
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