Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chloe Lawlor

St.Kilda,VIC

Summary

Enthusiastic Manager highly trained with Sales, Customer Relationship Management (CRM), Leadership, Organizational and Planning skills built during a successful career. Second Class Honours Graduate with an extensive amount of knowledge and experience within all aspects of business, marketing and retail.

Overview

4
4
years of professional experience

Work History

Floor Manager

River Island
Carlow, Ireland
10.2019 - 05.2022
  • Strengthened merchandising and promotional strategies to boost sales and increase customer engagement.
  • Delivered team talks each day to employees to ensure effective sales techniques were applied and their customer service skills were excellent.
  • Managed employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained employees on methods for handling various aspects of sales, complicated issues,difficult customers and health and safety regulations.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Responsible for opening and closing store which included maintaining optimal financial controls.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Submitted reports to senior management in head office to support decision making and planning.
  • Responsible for stock control and product organization.
  • Managed team schedule to maintain adequate coverage.

Sales Advisor

Primark
Waterford, Ireland
09.2018 - 09.2019
  • Ensured customer service was kept to high standard by greeting customers, helping with product questions, selections and purchases.
  • Maintained clean and organized sales floor.
  • Assisted management with visual merchandising to promote and maintain visual appealing sales floor.
  • Monitored stock control by supporting efficient and timely replenishment of sales floor and stock room.
  • Used POS system to process sales, returns, online orders and gift card activation's.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Volunteered for extra shifts during busy periods and holidays to help with staffing shortages.
  • Trained new employees on cash register operations, completing customer transactions and balancing drawer.
  • Supported loss prevention goals by monitoring shop floor and behavior.

Customer Service Representative

VHI - Health Insurance
Kilkenny, Ireland
10.2017 - 01.2018
  • Retaining of VHI customers ensuring successful renewals.
  • Highly trained in Insurance and gained great knowledge and experience within this sector.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

Bachelor of Business - Honours Degree - Marketing

Waterford Institute of Technology
Waterford, Ireland
05.2020

Bachelor of Science - Retail Management

Waterford Institute of Technology
Waterford, Ireland
05.2019

Skills

  • Scheduling and Coordinating
  • Forecasting Requirements
  • Administration and Reporting
  • Performance Tracking and Evaluations
  • Customer Loyalty
  • Employee Performance Reviews
  • Operational Leadership
  • Directing Team Members
  • Team Meetings
  • Business Analysis
  • Customer Service
  • Time Management
  • Organizational skills
  • Communication skills
  • Working on team
  • Working on own initiative

Accomplishments

I was elected Class Representative for 3 years of my studies at Waterford Institute of Technology.

I represented my course in weekly college meetings and events. I was responsible in supporting my fellow class mates if additional help and guidance was needed during their time at WIT.

Timeline

Floor Manager

River Island
10.2019 - 05.2022

Sales Advisor

Primark
09.2018 - 09.2019

Customer Service Representative

VHI - Health Insurance
10.2017 - 01.2018

Bachelor of Business - Honours Degree - Marketing

Waterford Institute of Technology

Bachelor of Science - Retail Management

Waterford Institute of Technology

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Chloe Lawlor