Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chloe Lee

10 Peregrine Link Nickol,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Senior Retail Assistant

Good Grocer Karratha
04.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Maintained sufficient stock and processed orders.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Optimized store layout for better customer flow, enhancing the overall shopping experience.
  • Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.

Senior Beauty Therapist

Queen Victoria Beauty Salon
02.2013 - 12.2016
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased salon revenue through upselling additional services and retail products to clients.
  • Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
  • Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
  • Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
  • Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
  • Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
  • Reception work, taking calls,making bookings, taking payments.
  • resolving any customer problems.

Beauty Therapist and Receptionist

Urban Retreat Spa & Salon
01.2012 - 01.2013
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.

Beauty Therapist and Medical Receptionist

Sculpt Surgery
02.2010 - 12.2012
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • filing. organising paperwork for surgery, billing, writing/typing letters

Education

Certificate IV - Beauty Therapy

Valona And Associates
Cannington, WA

Year11 -

John Wollaston Anglican Community School
Camillo, WA

Skills

  • Excellent communication skills
  • Ability to prioritize,remain focused under pressure, be proactive,very organised and self motivated
  • Flexible, easily adaptable to new atmosphere
  • Customer satisfaction and problem solving
  • Positive, get along with everyone
  • Some computer skills,learn quickly
  • Leadership skills and team management

Accomplishments

2023 Good Grocer Employee of the year Karratha

Timeline

Senior Retail Assistant

Good Grocer Karratha
04.2022 - Current

Senior Beauty Therapist

Queen Victoria Beauty Salon
02.2013 - 12.2016

Beauty Therapist and Receptionist

Urban Retreat Spa & Salon
01.2012 - 01.2013

Beauty Therapist and Medical Receptionist

Sculpt Surgery
02.2010 - 12.2012

Certificate IV - Beauty Therapy

Valona And Associates

Year11 -

John Wollaston Anglican Community School

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Chloe Lee