Summary
Overview
Work History
Education
Skills
Timeline
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Chloe-Lee Beattie

Merrimac

Summary

Dynamic Mental Health Peer Support Worker at Phoenix360, skilled in empathy development and recovery planning. Successfully enhanced client engagement through tailored support and organized recreational activities, fostering trust and rapport. Proven ability to advocate for clients while collaborating effectively with families and staff to promote holistic recovery.

Overview

7
7
years of professional experience

Work History

Mental Health Peer Support Worker

Phoenix360
02.2025 - Current
  • Participated in ongoing training opportunities to stay current on best practices in mental health support services.
  • Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
  • Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
  • Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
  • Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
  • Increased client engagement by actively listening and providing empathetic support during individual sessions.
  • Boosted client participation in recreational activities by organizing outings that catered to diverse interests and abilities.
  • Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Bar Staff Member

Gold Coast Turf Club
03.2018 - 09.2018
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.

Education

Year 10 -

Nerang State High School
Nerang, QLD

Skills

  • Empathy development
  • Peer advocacy
  • Recovery planning
  • Stress reduction techniques
  • Collaborative approach
  • Social activity planning
  • Rapport building
  • Effective collaboration and interaction
  • Relationship building skills

Timeline

Mental Health Peer Support Worker

Phoenix360
02.2025 - Current

Bar Staff Member

Gold Coast Turf Club
03.2018 - 09.2018

Year 10 -

Nerang State High School

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Chloe-Lee Beattie