Chloe Mackenzie
Byron Bay,Australia
Summary
Experienced hospitality and housekeeping professional with over 5 years in a fast-paced café and accommodation environment. Strong background in customer service, food and beverage operations, and maintaining high cleaning standards. Proven ability to manage busy service periods, train staff, and deliver excellent guest experiences. Fully flexible with working hours and holding full working rights in Australia.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress / Supervisor
The Steamship Café
Loch Katrine, Scotland
02.2020 - 11.2025
- Managed stock control, ordering, and inventory levels
- Trained and supported new team members
- Coordinated coach bookings, seating plans, and large group service
- Delivered efficient service in high-volume periods
- Resolved customer enquiries and complaints professionally
- Loch Katrine, Scotland
Housekeeping
The Steamship Glamping Pods
Loch Katrine, Scotland
02.2020 - 11.2025
- Maintained 10 glamping lodges to high cleanliness and presentation standards
- Managed fast-paced room turnovers with strong attention to detail
- Worked independently and efficiently to meet daily targets
- Ensured strict hygiene and safety standards were upheld
- Loch Katrine, Scotland
Education
Balfron High School
Scotland Skills
- Customer Service Excellence
- POS Systems & Cash Handling
- Stock Control & Ordering
- Food & Beverage Knowledge
- RSA Certified
- Housekeeping & Cleaning Standards
- Time Management & Organisation
Certification
RSA (Responsible Service of Alcohol), NSW
Accomplishments
- Recognised by management for reliability and leadership
- Consistently delivered high levels of customer satisfaction
- Contributed to improved team efficiency during peak service periods
References
Tom Wallace, Operations Manager & Company Director, Steamship Sir Walter Scott Ltd, Available upon request
Timeline
Waitress / Supervisor
The Steamship Café
02.2020 - 11.2025
Housekeeping
The Steamship Glamping Pods
02.2020 - 11.2025
Balfron High School