Eunji Kim
MELBOURNE
Summary
Results-oriented individual with a background as a long-time swimmer in South Korea, bringing developed situational awareness and observational abilities to a new career in Pathology Collection. Currently studying in the field, with six years of prior residency in Australia (Canberra) and now based in Melbourne seeking employment.
Overview
18
18
years of professional experience
Work History
Waitress, Bar attendant and Supervisor
The Tradies
01.2020
- Work as a restaurant Waitress, Bar attendant and Supervisor
- Organized booking lists
- Handle complaints
Floor staff
My Mom’s Yangpyeong Korean Restaurant
- Current
- Work as a floor staff with RSA Dinner Shift only
Receptionist
Royce Hotel Melbourne
07.2024 - Current
- Greeted visitors and customers with professionalism, delivering knowledgeable assistance.
- Confirmed appointments, communicated effectively with clients, and updated client records.
- Answered phone promptly, directing calls to appropriate offices.
- Resolved customer issues and complaints efficiently.
- Responded to inquiries from callers seeking information swiftly.
- Managed central telephone system, ensuring accurate call direction.
- Provided administrative support through correspondence management, document filing, and office supplies inventory oversight.
Hotel Receptionist
Quality hotel Dickson
04.2020 - Current
- Work as a Hotel Receptionist (Based on RMS cloud system)
- Guest Check in and out (on Weekend, Monday)
- Manage the booking
- Handling the guest’s complaints
- Organized the group booking
- Phone call and emails
Reservation agent
DOMA Hotel
11.2022 - 04.2023
- Work as a reservation agent (Based on Opera cloud system)
- Guest Check in and out
- Manage the booking
- Phone call and emails
Supervisor
Shoya Japanese Fine Dining Restaurant
01.2017 - 01.2019
- Work as a Supervisor
- Dealing with customer complaints
- Organized booking lists and big group function
- Order the drinks
Remedial massage therapist
Crown Spa
01.2016 - 01.2017
- Work as a remedial massage therapist
- Organized for the room service
- Wrote referral letter to General principle
Korean Airlines Incheon airport South Korea (KAL) VIP Business lounge
01.2010 - 01.2012
- Served a customer
- Made coffee and beverages.
- Deal with many different types of customer complaints.
Volunteer
Elder Home Care
10.2007 - 03.2008
- Facilitated organization and planning of special events and programs to enhance engagement.
- Maintained clean, operational facilities to support program requirements.
- Utilized strong interpersonal communication skills to effectively convey information.
- Ensured smooth execution of events through diligent logistical support.
Education
Physics, Tourism, Customer Service
Yong-in University
01.2007
Remedial Massage, Aroma therapy, Relaxation Massage, Human anatomy
Max therapy institute
01.2016
No Degree - Certificate III in Pathology Collection
Labtech Training Victoria Pty Ltd (VIC)
Suite 1.01, Level 1 85 Buckhurst Street South Melb08-2025
Skills
- Customer service excellence
- Multitasking skills
- Guest relations
- Team collaboration
- Hospitality expertise
- Service prioritization
- Performance enhancement
- Time management
- Relationship management
- Upselling techniques
Timeline
Receptionist
Royce Hotel Melbourne
07.2024 - Current
Reservation agent
DOMA Hotel
11.2022 - 04.2023
Hotel Receptionist
Quality hotel Dickson
04.2020 - Current
Waitress, Bar attendant and Supervisor
The Tradies
01.2020
Supervisor
Shoya Japanese Fine Dining Restaurant
01.2017 - 01.2019
Remedial massage therapist
Crown Spa
01.2016 - 01.2017
Korean Airlines Incheon airport South Korea (KAL) VIP Business lounge
01.2010 - 01.2012
Volunteer
Elder Home Care
10.2007 - 03.2008
Floor staff
My Mom’s Yangpyeong Korean Restaurant
- Current
Remedial Massage, Aroma therapy, Relaxation Massage, Human anatomy
Max therapy institute
Physics, Tourism, Customer Service
Yong-in University
No Degree - Certificate III in Pathology Collection
Labtech Training Victoria Pty Ltd (VIC)
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