Chloe McIntosh
Melbourne,VIC
Summary
Dedicated customer service officer with strong conflict resolution and communication skills. Proven ability to build trustful relationships and manage fast-paced environments. Committed to enhancing customer satisfaction and delivering efficient service.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Grill'd
Fountain Gate , Vic
07.2024 - Current
- Assisted customers with menu selections and dietary requirements.
- Processed customer orders accurately and efficiently.
- Handled customer complaints with empathy and professionalism.
- Maintained cleanliness and organisation of dining area.
- Collaborated with team members to ensure timely service delivery.
- Provided product knowledge to enhance customer experience.
- Supported training of new staff on service protocols.
- Managed cash register and performed end-of-shift reconciliation.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Assisted customers with placing orders for products and services.
Basketball Referee
Dandenong Stadium
Dandenong , VIC
02.2022 - 11.2023
- Enforced game rules to maintain fair play and sportsmanship.
- Handled disputes by effectively communicating with players and coaches.
- Collaborated with other officials to ensure smooth game operations.
- Observed player behaviour to identify and penalised unsportsmanlike conduct.
- Managed game time efficiently, ensuring adherence to scheduled timelines.
- Attended training sessions to refine officiating skills and techniques.
- Maintained thorough knowledge of basketball rules and regulations consistently.
- Communicated effectively with coaches, players, staff members, and spectators throughout the event.
- Maintained a professional attitude at all times while officiating games.
- Issued warnings and ejections when necessary.
- Made sure that all players were properly equipped and safe to play.
- Responded to inquiries from fans regarding rules and regulations of the game.
- Stopped the game if a player was injured or unruly behaviour occurred.
- Provided feedback on referees in training sessions.
- Followed up on disciplinary action taken against teams or individuals for misconduct.
Customer Service Officer
Taco Bell
Berwick, VIC
03.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with menu selections and dietary requirements.
- Processed customer orders accurately and efficiently.
- Handled customer complaints with empathy and professionalism.
- Maintained the cleanliness of the dining area.
- Managed cash register and performed end-of-shift reconciliation.
- Collaborated with team members to ensure timely service delivery.
- Provided product knowledge to enhance customer experience.
- Provided customer service in a courteous and professional manner.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Education
High School Diploma -
Saint Francis Xaviour College
Berwick11-2024
Some College (No Degree) - Diploma of Nursing
Chisholm Institute
Melbourne, Victoria, VICSkills
- Customer service
- Order processing
- Conflict resolution
- Product knowledge
- Cash handling
- Customer relationship management
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Active listening
- Complaint handling
- Training development aptitude
References
References available upon request.
Timeline
Customer Service Officer
Grill'd
07.2024 - Current
Customer Service Officer
Taco Bell
03.2022 - 09.2022
Basketball Referee
Dandenong Stadium
02.2022 - 11.2023
High School Diploma -
Saint Francis Xaviour College
Some College (No Degree) - Diploma of Nursing
Chisholm Institute